Responsibilities:

• Ability to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.
  
• Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
  
• Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
  
• Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
  
• Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
  
• Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
  
• Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
  
• Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
  
• Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.
  

General Skills:

Technical Knowledge & Expertise:

• Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
  
• Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
  
• Experience with systems integration and data-mining/reporting-based tools.
  

Analytical & Problem-Solving Skills:

• Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
  
• Experience in evaluating system designs and their impact on service delivery.
  

Leadership & Collaboration:

• Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.
  
• Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
  

• Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.
  
• Ability to prepare comprehensive documentation, business cases, and training materials.
  

Experience and Skill Set Requirements:

Must Haves:

• Agile Experience: Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
  
• User-Centered Design: Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
  
• System Analysis Expertise: Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
  
• Incident Management Knowledge: Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
  

Skill Set Requirements:

Must-Have:

• Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
  
• Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
  
• Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
  
• Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
  

Requirements Gathering and Analysis:

• Experience in gathering, analyzing, and documenting user requirements.
  
• Expertise in defining user stories, prototyping, and translating business needs into functional specifications.
  
• Ability to conduct user research, develop personas, and create journey maps for enhanced user experience.
  

Leadership and Problem-Solving:

• Proven leadership in managing agile teams, providing direction on technical and business solutions.
  
• Ability to collaborate on problem-solving during incidents, triaging issues, and ensuring swift resolution.
  
• Expertise in balancing competing priorities and resolving complex problems in system design and functionality.
  

Communication Skills:

• Excellent verbal and written communication skills to liaise with clients, clarify business requirements, and explain technical solutions.
  
• Experience preparing business cases, system documentation, and user manuals for diverse audiences.