Job Summary

As the Counselling Centre Office Assistant your role is to provide a welcoming, organized and safe environment to all clients. Your primary objective is to accomplish this by managing the day-to-day operations of the Counselling Centre, assisting both clients and counsellors.

Person Summary

• Is engaged in a growing relationship with Jesus, and a love for His Church.
• Seeks to live out Peace Portal's “Call to Kingdom Excellence.“
• Is aligned with Peace Portal's “Mission, Vision, Values.”
• A teachable team player with the ability to be led.
• A dependable and responsible self-starter able to work with time constraints and deadlines.

Responsibilities

• Responsible for providing a safe and welcoming space for clients when they come in.
• Answer and direct phone calls, take messages and handle inquiries promptly and courteously.
• Manage scheduling, including booking appointments and coordinating with team members.
• Take self-initiative to identify tasks and complete them without needing direction.
• Scheduling client appointments and collecting and receipting clients.
• Maintain client confidentiality.
• Timely response to phone and e-mails.
• Invoicing of EAPs and data entry.
• Assisting Office Manager as directed.
• Keep front desk and reception areas tidy and organized.
• Cover extra shifts for other staff members when necessary.

Skills + Experience

• Demonstrates excellent communication skills, both verbal and written.
• Previous experience with Microsoft word and excel.
• Experience working with Jane App.
• Experience working in administrative role.