Employment Type: Full-time (6 month contract)
Department: Shelter and Respite Services
Union: Included (CUPE Local 2497)
Salary: Level 3 - $26.42/hr
File #: 24-SRS-42
Posting Date: November 13, 2024
Posting Close: November 27 , 2024

The Settlement Worker is required to work Monday to Friday 10:00 am to 6:00 pm
Position Summary

Reporting to the Supervisor, Shelter and Respite Services, the Settlement Worker will play a pivotal role in coordinating the day-to-day operations of the department, with a specific focus on refugee and asylum seekers. The role involves providing 24-hour support and providing referrals to newcomers ensuring program adherence to standards and contributing to the organization's mission and vision.
Duties and Responsibilities

Program Delivery:

• Provide settlement support, information and orientation services to newcomers to facilitate adjustment to the settlement process.
• Determine newcomers' eligibility, assess their settlement needs and goals and refer them for appropriate legal help, medical services, financial assistance, employment and community support.
• Facilitate internal and external referrals to services.
• Act as the focal point and coordinate for clients' support across the program.
• Oversee the daily operations of the settlement and community connections programs, ensuring compliance with program standards.
• Keep up to date on community resources and issues affecting immigrants and refugees.
• Work with the Supervisor, Settlement Services and other Settlement Workers and maintain effective working relationships with key supports and resources in the community.
• Support in the early phases of refugee determination process.
• Advocate for clients and facilitate access to various services.

Reporting:

• Liaise with community service providers and professionals to coordinate service provision and represent the organization in external events.
• Document and report standardized client information obtained as part of the initial eligibility, ongoing/periodic and exit assessments.
• Prepare and submit statistics and reports, when required

Qualifications

• Bachelor's degree or college diploma in Social Work or Community Work, or related field and a minimum of 1 years of related experience, an equivalent combination of education, training, and experience.
• Second language will be considered an asset
• Knowledge of community development principles in settlement and community programs.
• Knowledge of services, information, and issues affecting refugee newcomers supplemented by a broad knowledge of community resources.
• Excellent communication skills, sensitivity to ethno-cultural programming, and multicultural issues.
• Ability to use judgment to interpret and apply policies and procedures consistently.
• Good time management, administrative, organizational skills, attention to detail, and follow-through.
• Proficiency in both verbal and written English; proficiency in a second language is an asset.
• Demonstrated ability to represent the settlement department in various capacities, including grant writing and external events.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear' or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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