Job Title: System Integration Engineer

Department: Evidence Management

Reports to: Senior Director, Evidence Management Practice

Term: Full-Time Continuing

Location: Hybrid (Ottawa) / Remote (Ontario)

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted.

Founded in 2008, DistillerSR is the world's leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-base health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market.

At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

If you are interested in joining our world-class team and making global health research faster, safer and more cost effective, why not drop us a line.

About the Role:

The System Integration Engineer works closely with our largest customers to integrate the DistillerSR platform with their tech stack and business processes, driving business value and a better research experience. This high-impact, high-visibility role is both technical and creative with each integration tailored to meet the specific requirements of the customer organization.

The ideal candidate is a skilled developer and has the expertise to be creative and take an innovative approach to problem-solving. They have a passion for championing partner needs and a natural curiosity about how things work and how things fit together. With excellent communication skills, integrity, and a drive to help others, this role will play a key part in shaping customer solutions and creating high value integrations that change how our customers work.

Duties & Responsibilities

• Work with clients and colleagues on solution ideation, implementation and delivery

• Participate in customer discussions related to DSR integration with other tools in the customers' tech stack

• Lead business requirements discovery for integration, data conversion, and complex business logic

• Develop and deploy scripts and web-based utilities that leverage DistillerSR's API, acting as the team's technical expert for integrations

• Deliver successful Business Intelligence integrations for customers that leverage DistillerSR's API

• Support Client User Acceptance Testing, issue triage, and resolution during solution delivery

• Support DSR-internal integration projects, such as CRM or BI data integrations

• Manage multiple projects, deadlines, and milestones

• Contribute to continuous improvement initiatives

• Ability to travel internationally when required

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering or a directly related field

• Minimum five (5) years experience in systems integration or software development

• Knowledge of and experience working with Agile methodology

• Proficiency and strong programming skills in Python, PHP, MySQL

• Strong analytical and problem-solving abilities

• Customer-first approach

• Engaged team player that can influence in a matrixed environment

• Excellent interpersonal and communication skills

• Results-oriented with a strong sense of accountability

• Organizational skills - ability to collaborate with team members in an agile manner

• Ability to apply critical thinking to assess and prioritize issues

• Ability to multi-task and perform duties in a fast-paced environment

• Demonstrated good judgment and ethical approach to applying new technologies

• Proficiency with Microsoft Office and/or Google Workspace productivity suites, with the ability to learn new software and skills as required

Preferred Qualifications

• Experience in a customer-facing role

• Experience delivering SaaS product demonstrations

• Experience in a customer-facing role

• Experience with Tableau, Power BI or other BI platforms

• Proficiency with Cursor AI or Microsoft Copilot is an asset

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.