Description Hey, we're Article. We're a digital-first furniture brand that's engineering remarkably better furniture experiences. We don't have brick and mortar stores, so we're able to deliver better value on beautiful, modern furniture. We are a fast-growing company, and we're on the hunt for talented, enthusiastic team members to join us at our office in Toronto, Ontario.
We are looking for a creative, reliable, and enthusiastic Logistics Coordinator (Logistics Associate) to interact with delivery agents to ensure timely delivery of Article products.
You will significantly impact the Article business by:

• Generating cost savings for Article by creating tools that accurately analyze freight costs.
• Ensuring financial accuracy of invoices.
• Creating resources for freight tracking to allow for quicker and more thorough problem prevention and resolution.
• Conducing KPI Analysis for assigned carriers, improving carrier performance and customer satisfaction with delivery product.

What You'll Do What does a day in the life of a Logistics and Tracking Associate at Article look like? You will be responsible for:

• Accruing charges for all delivery shipments to allow for real time analysis of freight liabilities.
• Communicating with our Delivery Agents to resolve irregularities that arise.
• Working dashboards for assigned carriers to identify potential delivery problems with final mile carriers.
• Working with carriers to take mitigating actions to mitigate the risk of delivery issues that arise.
• Responding to email requests produced by the Customer Care Team by providing information or remedial action.
• Logging costs and keeping KPI information for all assigned carriers each day.
• Coordinating monthly discussions with assigned carriers to review performance.

Nice to Have

• Minimum 3 years work experience in transportation or logistics
• TMS experience
• Strong mathematical skills
• Logical reasoning skills
• Keen attention to detail
• Reliable and punctual
• Ability to work independently with little supervision
• Flexibility with working hours
• Bachelor's degree in logistics or transportation is an asset

Benefits We want Article to be an amazing place to work, and we do our part to take care of our team. In addition to a competitive salary, we provide:

• The tools you need to get your job done well! We supply state-of-the-art laptops and monitors, keyboards, laser printing, wireless mouses, and the software you need to succeed.
• Access to a benefits package with all the bells and whistles with a generous employer contribution.
• Group Life and LTD Insurance
• Discounts on our products so you can style your home how you like it. We also extend a discount to family and friends!

Ready to become a Particle? Apply today. We're excited to meet you.