Job Title: Customer Engagement Manager

Location: [Toronto Ontario]
Company: PFSL Investment Canada

The Customer Engagement Manager is responsible for building strong relationships with customers, driving retention, and improving overall satisfaction. You'll work closely with cross-functional teams to create personalized engagement strategies, manage customer touchpoints, and ensure a positive customer experience.

• Develop and execute customer engagement strategies to boost satisfaction and retention.
• Build lasting relationships with customers through proactive communication and support.
• Monitor and analyze customer feedback to identify improvement opportunities.
• Collaborate with Sales, Marketing, and Product teams to deliver a seamless customer experience.
• Track key metrics like retention rates and satisfaction scores.
• Manage customer campaigns (email, webinars, etc.) to increase product usage and loyalty.
• Resolve customer issues quickly and escalate when necessary.
• Outreach potential clients with creative strategies.
• Maintain client relationship and get referrals from existing clients.

• 3-5 years of experience in customer success, engagement, or account management.
• Strong communication and problem-solving skills.
• Ability to analyze data and translate insights into action.
• Self-motivated, proactive, and team-oriented.

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