Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences. We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As part of the Ticket Sales and Service department, your focus will be on generating new customers. We encourage you to live our vision and values through your leadership, passion, and dedication while improving client relationships and ensuring a premium experience for all our Suite Holders. Specific focus on selling/renewing executive suite leases and selling nightly suite rentals as well as other premium ticketing products across all MLSE properties. Additional support is to be provided for full-season seats, partial-season seats, and group ticket packages as needed. To be successful in this role, you must be a proactive, goal-oriented individual who thrives in a high-paced business environment and shares our common purpose to unite and empower employees to create extraordinary moments for our fans and each other.

• We are a ‘team first' culture so your first responsibility is to be an incredible teammate. Each member of our sales team takes an equal share in developing and preserving a positive and collaborative group dynamic; this is the foundation of our success.
• Meet or exceed established annual Executive Suites and Ticket Sales revenue targets (renewals and new business).
• Drive new Executive Suite Lease sales as well as individual game rentals.
• Renew current Suite holder accounts while applying strategy from the given fiscal/calendar year.
• Nurture positive relationships with all partners involved in the sales/service process (including Legal, Finance, Ticket Administration etc).
• Develop prospects through centers of influence, referrals, and meetings.
• Prospect new business through cold calling‎ and networking.
• Track all client/prospect interactions in Salesforce.
• Host and entertain new prospects at various sales events and open houses.
• Engage with customers as the need arises at games for all teams.
• Develop long-term relationships with your customers.
• Work closely with Suites Service team to ensure a seamless transition from the sales to service function.
• Perform other promotional or service functions as required.
• Lead special projects as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• 3+ years of successful sales experience in sports and/or direct sales is preferred.
• A self-starter with a professional demeanor and presence.
• Demonstrated success in a business-to-business sales capacity.
• Experience prospecting new clients through outbound calling and networking.
• Outstanding work ethic and ability to maintain integrity while working independently.
• Willingness to coach and be coached with the bravery to take risks and learn from the results.
• Highly motivated individual with a strong desire to build a career in the sports business.
• Flexibility to work non-traditional hours, in non-traditional settings.
• Effective interpersonal, presentation and communication skills.
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint.
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential.
• Proficient with Salesforce.
• A preference for the team approach to selling.
• A post graduate degree or diploma in a business-related field preferred.

Additional Information

Apply by: November 13th 2024

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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