DATE: November 8, 2024
LOCATION: Toronto, ON – Multidisciplinary Access to Care and Housing- MATCH
COMPENSATION: $53,630 – 65,589 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Case Manager.
Job Summary
The Case Manager attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual's needs.
Multidisciplinary Access to Care and Housing- MATCH is a specialized team of providers from LOFT and Inner City Health Associates (ICHA), that delivers services to the most vulnerable individuals to assist in accessing and maintaining housing and connecting to health and other supports in the community. The MATCH team consists of 11 case managers, 2 registered nurses (shared), 2 peer support workers and 2 part time psychiatrists (ICHA). MATCH provides clinical hands-on support to those with complex healthcare needs through case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. MATCH works with individuals who have previously and/ or are currently experiencing homelessness, whose health and needs are stabilized while working with the CATCH and M-DOT teams. MATCH provides long term multi-disciplinary wrap around and case management and health services in their (often new) communities. The aim of MATCH is to improve transitions of care for individuals and works with them to identify and meet their goals toward recovery, while gaining stability and building community
What You Will Do

• Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
• Works in partnership with the CATCH and M-DOT programs which provide the majority of referrals to the MATCH Team
• Provides regular contact in the community with all assigned clients at a frequency determined through negotiation with each client
• Engages clients to assess their desires, needs and strengths
• Develops, implements and monitors housing and service plans in partnership with clients
• Supports housing placement through the development of life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) and/or resources
• Develops, implements and monitors crisis prevention/intervention plans in partnership with clients
• Assists clients to identify and manage symptoms and develop effective coping skills
• Assists clients with accessing and connecting to appropriate community resources, services and supports
• Assists client in developing work-related goals and plans
• Provides supportive counseling and advocacy
• Establishes and maintains positive working relationships with other service providers, professionals and partnering agencies
• Maintains client records accurately and within expected time frames, in accordance with agency policies and procedures
• Maintains the privacy and confidentiality of all client information according to agency policy
• Other duties as assigned by the Program Manager or Executive Director

What You Bring:
Must Haves

• A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors
• Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery
• Demonstrated understanding and sensitivity to diversity issues
• Experience working with individuals experiencing homelessness and experience with the Housing First approach
• Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services
• Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions
• Knowledge of community resources for mental health and substance use
• Knowledge of community resources for housing, supportive housing and shelter
• Ability to work closely with teammates and participate effectively as part of the larger program and organization
• Demonstrated excellent documentation skills
• Valid Standard First Aid and CPR/AED
• Ability to work effectively in a team environment
• A valid Ontario driver's license

Nice-to-Haves

• Physically able to perform demanding body mechanics (i.e., lifting, transferring, etc.)
• Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
• Ability to communicate in a different language, an asset.

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don't “tick all the boxes” but think you'd thrive in this role, you are encouraged to apply.
Note: A satisfactory vulnerable sector check (VSC) is also required.
CLOSING DATE: November 22, 2024

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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