Convention Service Manager

We are currently hiring a Convention Service Manager to join our team. The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., menus, set-up, etc.) Participate in negotiating meetings/functions rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and group resumes. Assisting in the completion of BEOs for group and local catering. Complete walk-through of function space prior to events beginning and complete checklist for each group; both local and groups.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the General Manager and working closely with the Regional Director of Sales :

• Work closely with Sales, Catering, and banquet team
• will serve the on-site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
• Leading BEO meetings including distribution
• Increase Banquet revenues by upselling and doing Catering sales
• Maintain & log all client communications in the system, It is the responsibility of the Conventions Services Manager to keep in touch with clients through phone calls, emails, letters, and personal meetings.
• Attend the weekly Revenue Management, Sales, and Group Pickup Meetings.
• Work closely with the Sales Managers to ensure client satisfaction.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Generate “thank you” notes to clients with prompt follow-up of negative client feedback as necessary.
• Able to conduct hotel site inspections and client presentations.
• Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
• Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
• Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
• Monitor group room blocks and pick up, and generate detailed resumes for the operating departments.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

What We are Looking for...

• Previous work experience as a hotel Convention Services Manager in a 3-5 star property is required.
• University or College diploma in Hospitality is a definite asset;
• Strong computer skills, with knowledge of Microsoft Office, are essential;
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Proven experience motivating and inspiring a team to achieve strong performance results;
• Strong problem-solving and creative thinking skills;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
• Must be legally authorized to work in Canada.

About Us

Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto's major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It's a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.