Job Title: Customer Experience Manager
Location: Toronto ON
Company: PFSL Investment Canada

Job Overview:
We are looking for a Customer Experience Manager to ensure our customers have an exceptional experience with our brand. You will oversee the customer journey, gather feedback, and collaborate with different teams to improve satisfaction and loyalty.

Key Responsibilities:

• Improve Customer Journey: Identify key touchpoints and improve overall customer experience.
• Collect Feedback: Gather and analyze customer feedback to drive improvements.
• Team Leadership: Lead and support customer-facing teams to ensure high service standards.
• Cross-Functional Collaboration: Work with marketing, sales, and product teams to meet customer needs.
• Customer Retention: Develop strategies to enhance loyalty and reduce churn.

Qualifications:

• 5+ years in customer experience, customer service, or related field, with 2+ years in a leadership role.
• Strong communication and problem-solving skills.
• Excellent people skill. Strong initiative and willing to foster unbreakable team spirit.

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