Technical Sales Engineer / Proposal Manager
Ottawa, ON
Mist Mobility Integrated Systems Technology is a pioneering company in the field of precision aerial delivery and recovery systems including the Sherpa™ family of GPS guided parafoils, Space Recovery Systems, LaunchPADS™ Multi-Mission Manager, SkyLink™ Parachutist Navigation and Situational Awareness System, and other support equipment. With a strong commitment to innovation and excellence, we have established ourselves as the industry leader. Our cutting-edge technologies and solutions are trusted by military and commercial customers worldwide. We are currently seeking a Technical Sales Engineer / Proposal Manager to join our Ottawa based team!
What will you be doing?

• Customer Relationship Management, serving as the primary point of contact for Customers Supply Chain/Buyers.
• Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction.
• Address and resolve customer issues promptly and professionally.
• Monitor production schedules to meet customer requirements and deadlines.
• Coordinate the efficiency and execution of Return Merchandise Authorizations (RMAs).
• Customer order management, managing our interface with customers through the Supplier Portal.
• Receive and process new/updated customer orders, ensuring accuracy and timeliness.
• Generate and update sales orders in the system to drive internal processes.
• Verify and coordinate the updating of purchase orders (POs and Sales Orders) with internal stakeholders.
• Demand planning coordination, working closely with production, supply chain, and demand planning teams to communicate forecast and adjust for changing customer needs.
• Maintain up-to-date knowledge of product availability and production capacities.
• Chargeback Management, investigating chargebacks thoroughly to determine their validity.
• Contest chargebacks that are found to be invalid, providing necessary documentation and communication.
• For valid chargebacks, work with the production manager to identify root causes and drive internal process improvements to prevent future occurrences.
• Analyze data to identify trends and recommend improvements to processes.
• Proactively manage our scoring on the Supplier Scorecard and hold customers accountable for inaccuracies.
• Identify opportunities to streamline order management and internal coordination processes.
• Implement best practices and contribute to continuous improvement initiatives.
• Technical Sales Support, providing technical expertise to support the sales process.
• Collaborate with the engineering and product teams to understand product specifications and capabilities.
• Assist in the development of sales proposals, presentations, and technical documentation.
• Conduct product demonstrations and technical presentations to customers.
• Identify opportunities for product improvements or new product development based on customer feedback.
• Support the sales team with technical queries and pre-sales activities.
• Sales & Business Development, identifying and pursuing new business opportunities within existing accounts and new markets.
• Develop and implement strategic sales plans to achieve company goals.
• Assist in the preparation of sales forecasts and targets.
• Participate in industry events, trade shows, and conferences to promote the company's products and services.
• Collaborate with supply chain, production planning, and other internal teams to ensure alignment on customer demands.

What do we need from you?

• Bachelor's degree in engineering or equivalent.
• Experience in sales or equivalent.
• Strong customer service, analytical, and interpersonal skills.
• Excellent organizational, research, and multitasking abilities.
• Strong negotiating and problem-solving skills.
• 2-4 years of experience in a technical sales or customer technical account management role ideally in the aerospace or electromechanical industry.
• Strong technical aptitude and understanding of electromechanical products.
• Proficiency with CRM software and sales tools.
• Willingness to travel as required.

Compliance Statement
This position may require exposure to export-controlled information and is subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
MMIST values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.