Responsibilities and Duties

• Being first point of contact for client by providing customer service for requests via telephone or walk in
• Shipping and receiving hardware peripherals on a daily basis, inclusive of returns
• Would be required to lift up to 30 lbs
• Act as the liaison between Sales and Technical Team for client related requests
• Supporting the IT Supervisor with data and dashboards by identifying opportunities for inefficiencies and discussing ideas for improvement
• Inventory Management
• Provides administrative support including but not limited to sales order processing, and preparing for meetings such as preparing agendas, taking minutes
• Miscellaneous tasks such as ensuring we have sufficient supplies
• Performs other tasks, based on management requirements and instructions

Qualifications and Skills

• Excellent verbal and written communication skills.
• Ability to work with non-technical users.
• Proven customer support experience
• Strong interpersonal skills and be an active listener and problem solver
• Experience of working in fast-paced environments and flexible environments
• Ability to multi-task, prioritize and manage time effectively
• College diploma in Information Technology or equivalent combination of education and experience required
• Valid driver's license and access to a vehicle required.