Description
Job Title: Call Center Customer Service Assistant

Location: Halifax, NS
Company: Createify Form
Job Type: Full-Time
Job Summary: We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing them with timely and accurate information, resolving issues, and ensuring their satisfaction.

Key Responsibilities

• Answer incoming calls from customers in a professional and friendly manner.
• Provide information about products and services, taking the time to understand customer needs.
• Assist customers with order placements, inquiries, and complaints, ensuring a smooth and positive experience.
• Collaborate with team members and other departments to resolve complex customer issues.
• Follow up with customers to ensure their concerns are addressed and they are satisfied with the resolution.
• Stay informed about company products, services, and promotions to provide accurate information.
• Adhere to company policies and procedures, including data privacy and security protocols.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle high call volumes and work under pressure.
• Proficient in using computer systems and customer relationship management (CRM) software.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Creative and collaborative work environment.