At SM Solutions, we believe that exceptional customer service is essential for a successful business. As a Customer Service Representative, you play a crucial role in shaping our customers' experience and satisfaction. You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression. Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth. Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!

Responsibilities of the Customer Service Representative:

• Identifying opportunities to suggest additional products or services that complement the customer's purchase
• Setting up displays and promotional materials to draw customer attention
• Highlighting premium products and promoting upgrades
• Updating customer account information
• Assisting with billing inquiries and payment processing
• Ensuring seamless communication and service delivery
• Implementing company sales strategies in customer interactions
• Coordinating with sales, technical support, and other departments to resolve complex issues
• Adapting sales techniques to meet the needs of different customer segments

Requirements:

• Associate Degree in business, communications, or related fields
• Previous experience in customer service, sales, communications, or a similar field
• Proficiency in multitasking, prioritizing, and time management
• Excellent communication and interpersonal skills
• A friendly and positive demeanour
• Must be available Full-Time
• Must be comfortable working in person and willing to commute to our office every day

The Customer Service Representatives are rewarded with:

• Positive and supportive environment of inclusion and diversity
• Ongoing training and career growth opportunities within our organization
• Travel opportunities to attend industry events
• Competitive compensation package with performance and retention bonuses

Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!

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