Company Profile:

Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high-speed internet services in rural/remote communities and regions. The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers. From design and construction to network operations, to the provision of end-user services, CFOC connects rural businesses and communities to the world.

Job Summary:

The Corporate IT Services Team within Canadian Fiber Optics Corp. (CFOC) is focused on delivering an outstanding IT experience to our internal staff and in turn the IT Specialist is expected to share in that focus and commitment towards an excellent end-user experience.

PERFORMANCE AREA

Technical Support

• Procurement, installation, configuration, and troubleshooting of end-user computer hardware, software, systems, networks (LAN), printers, scanners, mobile devices (cell phones, tablets etc.) and desk phones, televisions, postage machines and other IT peripherals for the staff.
• Working closely with the IT Manager to improve staff understanding and usage of MS365 applications (SharePoint, OneDrive, Teams etc.).
• Support staff members with their day-to-day requirements related to MS365 applications suite.
• Reviewing and fulfilling all hardware and software needs for new and transitioning employees.
• Setting up and managing employee user accounts.
• Administering the purchasing and managing of software licenses.
• Logging and processing support calls and maintaining support call queues.
• Responding promptly to service issues and requests.
• Train and guide staff on computer hardware and software use. This includes preparing required training documents and user manuals to achieve this goal.
• Planning & undertaking scheduled end-user system maintenance, upgrades, and hardware/software replacements.
• Testing new end-user hardware/software technology for compatibility and integration with other CFOC systems.
• Setup and manage user accounts and permissions within the Internal Corporate Network (ICN).
• Provide support in testing and deployment of new applications and systems.
• Coordinate with vendors and suppliers to resolve technical problems with the IT equipment and software.

General

• Be alert to opportunities for innovation and improvement of policies, practices, and procedures.
• Contribute positively promptly to all phases of planning and implementation of various tasks undertaken.
• Remain alert for developing problems and report or respond appropriately.
• Maintain strict confidentiality for the information acquired during employment at CFOC.
• Cooperate with all members, customers, directors, volunteers, management, and staff in furthering CFOC goals and objectives.
• Externally, to contribute to a positive corporate image always. Internally, to maintain constructive working relationships within the organization.
• Other duties as assigned.

Training and Documentation

• Maintain an organized repository of documentation on day-to-day operations.
• Prepare and present the required documentation (manuals, how-to's etc.) for internal staff training.
• Achieve and maintain professional certifications and training as required.

Reporting

• Report on weekly activity showing progress on tasks and tickets handled.
• Attend and contribute to team meetings.
• Track open tickets and status updates proactively.

JOB SCOPE

Work Relationships

Supervision Received

Position's Immediate Manager

• Manager, Internal Corporate Network

Receives Functional (Indirect) Supervision from

• Director of Technology
• Chief Operating Officer

Contacts

Internal Contacts

• All CFOC staff

External Contacts

• IT equipment suppliers and vendors
• IT service providers
• Consultants/contractors

JOB SPECIFICATION

Education

• Certificate or diploma in Information Technology or a related field

Experience

• One to two years of experience in a technical support role
• Expertise in the configuration and troubleshooting of the MS-Windows operating system
• Expertise in the configuration, troubleshooting, and management of the MS365 applications suite.
• Working knowledge of Unix-based operating systems (Linux, CentOS, Ubuntu, etc.
• Familiarity with desktop and laptop computer systems/components

Preferred Certifications

• MCDST (Microsoft Certified Desktop Support Technician)
• MCP (Microsoft Certified Professional)
• CompTIA A+/Network+

Special Skills and Abilities

• Excellent soft skills with strong work ethics
• Good listening, oral, and written communication skills
• Good analytical skills
• Ability to meet or exceed assigned timelines
• Ability to perform well in a team environment
• Willing to be available for emergency services as required
• Must be able to lift and carry 50 lbs.
• Ability to prioritize workload and meet changing deadlines and priorities.
• 25% travel time

Requirements

• Valid Driver's License

What We Offer:

At Canadian Fiber Construction Corp. our priority is our employees. We are consistently working to provide a safe work environment as well as competitive wages and many opportunities to gain experience and grow. We work at a pace that does not compromise our safety or quality of workmanship. If you are committed to delivering results and making a difference, we look forward to hearing from you.