Company Description

We believe in the power of work. Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: Hybrid / Work from Home in Toronto, Ottawa, Peel, or York

As Service System Manager leading the Employment Ontario transformation in Peel, York, Ottawa and Toronto, the Employer Services strategy is focused on 4 key areas: promote Employment Ontario as a recruitment partner of choice, increase awareness of inclusive hiring practices and work with employers to recruit and retain through EO, partner with industry stakeholders to develop talent pipelines and sector pathways and support our network of service providers to effectively develop and deliver Employer Engagement strategies that are reflective of the Labour Market in each region and demographic need.

What you'll do

• Achieve/exceed customer service standards, ensuring customer calls and emails are answered and assistance provided during the first call
• Provide exceptional customer service and professionalism to our employer and community partners and referrals
• Place a high priority on building a reputable employment program through positive interactions, commitment to best practices, upholding network values and delivery of quality services
• Manage employer referrals, including conducting needs analysis to determine how we can best support their business
• Manage end-to-end process for job vacancy sharing (posting, closing, follow-up, admin, reporting)
• Transition job vacancies to filled positions by managing regional job, sharing platform and follow-up
• Develop a strong understanding of WCG's contract, guidelines, policies, and process
• Provide support to resolve client complaints, disputed referrals and any other areas related to client referrals
• Undertake standard and ad hoc data entry tasks and content development
• Ensure that required paperwork, data, tracking, etc. is completed appropriately in a timely manner
• Effective use of WCG's Case Management System and other systems and databases (I.e., SharePoint, etc.)
• Filing, mailing, scanning and other administrative tasks
• Plan, promote and execute events that engage employers to support them in meeting their labor market needs, including job fairs, roundtable discussions, information sessions and seminars

Qualifications

What you bring

• Working knowledge and experience in providing workforce development information to employers; assessing employer needs and recommending appropriate supports and local resources
• Experience working in an outcomes / target-based environment
• Strong customer service and relationship management skills with a proven sales aptitude
• Strong digital literacy skills including Microsoft Office Suite, especially Excel and Word
• Excellent administrative and organizational skills; ability to prioritize
• Excellent interpersonal skills coupled with strong verbal communications skills, comfortable presenting information in group settings
• Proven event management skills
• Ability to work independently with limited supervision as well as work within a team
• Knowledge of local labor market trends
• Excellent group facilitation skills
• Results driven with creative approach to idea generation and problem solving
• Ability to working in fast paced environment with changing workloads
• Employment conditional on criminal record check
• Bilingual (English and French) preferred (mandatory for Ottawa that resource be functional in both official languages)

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

• Competitive salary of $60,000 - $70,000 per year
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOOTT

#LI-Hybrid

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.