Bilingual Service Coordinator

Community Support Services - Term Contract – 18 months

INTERNAL/EXTERNAL POSTING

South-East Ottawa Community Health Centre (SEOCHC) is a non-profit, community-governed organization that provides a range of multi-disciplinary services to clients, including primary care, health promotion, social services, community and resource development, home support, and advocacy to address the social determinants of health. SEOCHC particularly responds to persons who face barriers to accessing health and social services and who live in Southeast Ottawa. Our services and programs are designed to meet the needs of our community.

We are seeking full-time (35 hours/week) bilingual Service Coordinator in Community Support Services (CSS).

JOB SUMMARY

Reporting to the Seniors Team Coordinator, the Service Coordinator coordinates community support services for seniors, adults with physical disabilities, and caregivers.

RESPONSIBILITIES

• Assess clients to determine their needs and preferences for appropriate services, inform them of available internal and external programs and services, and make appropriate referrals. Internal Community Support Services (CSS) include transportation to medical appointments, grocery bus, friendly visiting, handy helper program, caregiver support, LunchAbility, Telephone Assurance Program, crisis intervention & assistance, foot care, and a directory of workers for homemaking, home maintenance, respite care. The CSS team also supports the City of Ottawa Snow Go Assist program.
• Facilitate Internal Community Support Services programs in the community
• Conduct home and/or telephone visits for clients as needed and keep up-to-date client records.
• Liaise with community partners to ensure effective provision of service delivery.
• Coordinate and monitor worker/volunteer matches with clients and do follow-ups.
• Assist with advocacy, recruiting, and interviewing of volunteers and workers.
• Support program development, promotion & evaluation.

QUALIFICATIONS:

• Post-secondary education in Social Sciences
• Previous related experience with in-home support services
• Experience working with seniors and with adults with physical disabilities
• Fluency in English and French
• Access to a car to travel to clients' homes in south-east Ottawa
• Strong computer skills, and experience with client databases
• Excellent attention to detail
• Excellent telephone skills

Please forward your resume and cover letter no later than 4 p.m. on December 15th, 2024

ATTN: Human Resources Officer

Thank you for your interest. Only candidates selected for an interview will be contacted. The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process, you require accommodation due to disability, please let us know the nature of the required accommodation.