Canadian Bar Association is the leading professional association for lawyers, judges and law students with 40,000 members nationally, including 8,000 here in BC. We are the essential ally and advocate of lawyers, providing professional development and valuable networking opportunities. We serve our members and their interests in advocacy by promoting fair justice systems, facilitating effective law reform, promoting equality in the legal profession, and promoting a modernized self-governing profession. Learn more at cbabc.org.

Come join our team of passionate and energetic individuals who are committed to serving our members and supporting our volunteers. If you like a fast-paced environment and a variety of projects, this could be the place for you.

CBABC is located in downtown Vancouver, close to all transit routes ending at Waterfront Station.

POSITION OVERVIEW

Reporting jointly to the Associate Director, Member and Business Intelligence and the Manager, Member Programs, this position is responsible for maintaining our member database and data reporting as well as supporting several member programs. This role requires a technically minded individual with an exceptional attention to detail. A person who enjoys problem solving, is inquisitive and can balance a diverse range of tasks and priorities would excel in this position. This blended role includes many activities that require interaction with the legal community, ideally suited for a person who delights in providing exceptional customer service.

KEY RESPONSIBILITIES

• Update records in the member database and investigate source references that are incomplete

• Conduct quality checks and ensure consistency in data input across all sources

• Generate and prepare data exports or reports from different platforms and assist staff in understanding report data

• Provide administrative support on a variety of member outreach and engagement programs

• Review and publish job submissions to our job board

• Provide customer service and troubleshooting to those utilizing the job board

• Coordinate the distribution of our monthly Membership Milestone pins

• Monitor member inquiries and assist with requests in timely manner

• Monitor the Robe Bank program inbox and coordinate both donations and loans

• Assist the Manager, Member Programs with mentorship matching

• Troubleshoot and resolve technical issues for members and staff, escalating where appropriate

EXPERIENCE AND QUALIFICATIONS

• Minimum of 2-3 years of experience working in a professional office

• Post-secondary education is an asset, preferably in the areas of administration, business, technology, or information systems

• Excellent attention to detail with demonstrated ability to identify errors and problem-solve

• Solid customer service background with ability to manage high volume of calls and emails

• Approachable team player who works well in a group as well as independently

• Adaptable to changing work environment and assigned tasks; ability to juggle multiple assignments and work with several supervisors

• Learns new systems and processes quickly

• Strong computer and alpha/numeric data entry skills

• Proficiency in Microsoft Office, especially creating templates and building reports in Excel

• Direct experience with a non-profit, membership-based organization would be a plus

• Experience with iMIS or Customer Relationship Management (CRM) systems is an asset

• Self-starter who can perform tasks with little supervision

SALARY RANGE: $48,000-$53,000

OUR COMMITMENT:

CBABC is committed to supporting an inclusive work environment. We welcome applications from members identifying with any group including visible minorities, Indigenous Peoples, people living with a disability, people of diverse sexual orientation, gender identity or expression (2SLGBTQ+), and others. Qualified applicants from under-represented groups are encouraged to apply and to indicate in your cover letter if you belong to one of the designated groups.

We want to ensure the application process enables you to share your experience, skills and abilities. We expect the recruitment process will take place virtually. As such, you are invited to reach out to us, confidentially, if you face any barriers to participating in this application process. Contacting us will not impact the evaluation of your application.

Qualified applicants should upload their cover letter and resume.

We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.

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