Title: Systems Administrator

Location: Toronto, ON

Mode: Contract

Must Haves -

5-8+ years of demonstrated experience supporting large zOs mainframe systems.

Service Management Tools such as eSMT, CIT, Remedy and ITIL.

OS365 Suite of products and Power BI

Nice to Have -

ITIL Certifications

Description

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
• Responding to high priority requests and Incidents. Participate in system recovery and service restoration efforts and meetings.
• Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
• Initiating established recovery and or escalation procedures.
• Implementing Change requests for mainframe, midrange and network Platforms.
• Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift left and Agile monitoring.
• Participate in Yearly Systrust Audit.
• Participates in semi Annual Disaster recovery exercises.