About Trellis

Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces like Amazon and Google Shopping.

Trellis is seeking to hire a Customer Success Manager to advise and support our client brands in reaching their business objectives. This is an exciting opportunity to leverage your expertise in digital marketing and business development to unlock the full growth potential for today's brands.

Benefits of Working at Trellis

• Opportunity to join a rapidly growing technology start-up based in Canada

• Competitive stock option plan

• Comprehensive healthcare benefits

• Flexible work hours and remote work opportunities

• Paid parental leave

• Reimbursed health and wellness expenses

• Annual holiday shutdowns

Key Job Responsibilities

• You will lead a team of e-commerce marketing strategists specializing in Amazon Ads, ensuring end-to-end customer experience from initial demos & discovery to onboarding, engagement, renewals, and expansion.

• You will collaborate directly with marketing managers and directors from our client brands to understand their business objectives and advise them on how to apply Trellis solutions to meet those objectives.

• You will support the client through their onboarding and adoption of the platform and continue to advise the client on new solution opportunities as the client's business continues to grow.

• You will oversee the launch, optimization and management of advertising campaigns across their e-commerce marketplaces, helping clients translate their business goals into marketplace tactics.

• You will ensure strong, clear and proactive communication with clients regarding campaign performance, insights and strategies.

• You will conduct regular account performance analyses to identify trends and opportunities, proactively suggesting new strategies to improve results and drive return on ad spend (ROAS)

• You are encouraged to stay informed on the latest Amazon Ads features, tools and reporting capabilities, sharing knowledge with the team and clients to drive continuous improvement.

• You will attend bi-weekly or monthly customer calls, providing follow-ups and effectively communicating the team's perspective in response to client inquiries, including weekly performance recaps and ad hoc requests.

• You will understand client business and goals to formulate targeted strategies for assigned accounts, leveraging Trellis software to manage performance against these goals.

• Act as the voice of the customer in product and technology discussions, influencing the product roadmap to enhance user experience for Amazon Ads solutions.

Requirements/Qualifications/Skills required include:

• You have an entrepreneurial mindset.

• You have an interest and experience in marketing agency, particularly with a focus on Amazon Ads or similar e-commerce platforms

• You have strong business acumen, with an interest in unlocking growth potential through data-driven strategies

• You have demonstrated strength in customer relationship management leveraging aptitudes in empathy and acting as the voice of the customer within the organization

• You have a strong analytical mindset with skills in data science and business intelligence tools, and you are comfortable with developing sophisticated data queries and scripting to accomplish your analysis objectives.

• You have experience working with modern CRM systems including customizing data schemas and workflows in such systems to improve internal processes

• You have the ability to thrive in a fast-paced environment and demonstrate flexibility as a team player, eager to learn and grow within the ever-evolving landscape of e-commerce marketing.

Additional Qualifications

• Strong communication skills, verbal and written

• Verbal and written skills in multiple languages are an asset as Trellis works with brands in countries around the globe

The Trellis Team

At Trellis, we are passionate about delivering results and positive user experience to our client brands.

With that narrow goal, our driven team works to build out an ambitious product roadmap while seeking out and responding promptly to requests from our current clientele.

We are witnessing a generational shift in consumer behavior in e-commerce. By joining the Trellis team, you too can participate directly in enabling the market transition. If you have an analytical mindset with a willingness to learn and a passion for high-paced forward progress then we want to hear from you!

Interested applicants, please forward resumes to: [email protected]