Note: Hybrid - The Candidate must be able to work 3 days onsite and 2 days remote.

Must haves:

• A portfolio or example of previous work will be required
• Proficiency with design and prototyping tools such as Figma,
• User experience /content design and strategy principles, methodologies, and techniques, including accessibility, information architecture, research methodologies and techniques.
• Collaboration boards, empathy maps, user flows, wireframes, and mock-ups.
• A solid understanding of generative and evaluative user research assessment and how user research can be incorporated continuously in the digital product lifecycle
• Hands-on experience creating user research plans, recruiting participants

Description

Responsibilities:

• Create effective, user friendly and visually appealing interfaces.
• Design the overall functionality of the product to ensure a great user experience and iterate upon it according to user testing feedback.
• Create user interfaces for various projects, such as digital displays, publications, media, and other creative materials as required.
• Take a user-centered design approach and rapidly test and iterate designs.
• Conduct user research, interviews, and surveys to translate findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

General Skills:

• Relevant experience in creating GUI designs based on user interaction and performance.
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with an emphasis on the emotional aspects of human experience.
• Experience in conceiving and conducting user research, interviews, and surveys, and translating findings into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes to create intuitive user experiences.
• Experience designing the overall functionality of products and iterating upon them in accordance with user testing.
• Ability to deliver wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products, optimized for a wide range of devices and interfaces.
• Skilled in identifying design problems and devising elegant solutions.
• Ability to make strategic design and user experience decisions related to core and new functions and features.
• Experience gathering user feedback to configure existing interfaces.
• Proven track record as a team player, meeting deadlines, managing competing priorities, and managing client relationships.

Desirable Skills:

• Knowledge of network security and network protocols.

Evaluation Criteria:

Service Design Skills 60%

• Human-centred design experience and expertise in developing and executing strategies that improve overall user interactions with digital products and services.
• User experience /content design and strategy principles, methodologies, and techniques, including accessibility, information architecture, research methodologies and techniques.
• Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, and mock-ups.
• A solid understanding of generative and evaluative user research assessment and how user research can be incorporated continuously in the digital product lifecycle.
• Hands-on experience creating user research plans, recruiting participants,
• Analyzing findings and delivering insights
• Experience researching and applying industry best practices to support your design deliverables.
• Proficiency with design and prototyping tools such as Figma

Analytical and Problem solving / General Skills 35%

• Assess client business requirements and emerging trends in digital communications to determine optimal website design structures, features and content.
• Ability to communicate visually as well as in verbal and written formats.
• Relationship building skills to liaise with external partners and stakeholders.

Public Sector Experience 5%

• Experience with Public Sector