Licensed Practical Nurse – Hybrid

About the Role

Satori Health is seeking an experienced Licensed Practical Nurse (LPN) to join our team as a Health Plan Coordinator. In this role you will act as a patient navigator, communicating essential health updates and collaborating closely with patients' healthcare teams. Your expertise will play a key role in guiding patients toward achieving their long-term health goals, ensuring they have a comprehensive understanding of their care plans and available resources.

The successful candidate must have a valid LPN license with a minimum of 5 years of diverse clinical experience. A strong commitment to patient education and proactive healthcare is essential, along with comfort in utilizing various technology platforms to support virtual patient care. This position allows for a flexible work environment, with opportunities to work from home as well as in-office days at our Satori Sunpark Office,

Working with Satori Health

Satori Health provides team members with a competitive compensation package that includes health, dental and vision benefits and an Employee Family Assistance Program (EFAP). Enjoy personal days, vacation time, and a weekday, daytime schedule.

Responsibilities

• Provide informative and engaging patient education to ensure patients feel comfortable, supported and well informed about their healthcare

• Guide patients through their healthcare support systems, assisting them in setting goals for optimal health outcomes

• Conduct comprehensive reviews of patient care and history in EMR and Netcare, with a strong focus on practitioner notes and relevant documentation, including lab work, diagnostic reports, consults, and past medical histories

• Maintain regular communication and collaboration with healthcare practitioners to enhance patient support and optimize care

• Contribute to team goals, consistently striving for excellence in patient outcomes and overall service delivery

Requirements

• Licensed Practical Nurse in good standing with CLPNA

• Minimum of 5 years of diverse experience in various nursing disciplines, including critical care, urgent care, pediatrics, women's health, mental health, and/or chronic pain

• Experience working with chronical illnesses, critical care, internal medicine, and/or specialty practices

• Minimum of 3 years of experience working in a clinic and/or family practice setting considered an asset

• Sound knowledge of medical terminology, pathophysiology and reviewing lab and diagnostic results

• Previous experience with virtual healthcare consultations is considered an asset

• Strong English language skills required for clear communication in both written and verbal interactions related to job responsibilities

• Advanced knowledge of Netcare and an EMR systems, including Accuro, Med Access, Health Quest, and/or Telus CHR

• Expert in MS Office Suite, with a willingness and ability to learn new IT software applications

Qualifications

• Superior customer service skills with professional demeanour over email and phone etiquette

• Committed and enthusiastic about patient education and providing an exceptional patient experience

• Ability to work effectively both independently and collaboratively within a team

• Adept at communicating complex information clearly and precisely, both orally and in writing

• Demonstrated ability to effectively manage and resolve conflicts

• Flexible and adaptable to shifting priorities and requirements

• Strong analytical skills with the ability to think critically and independently

• Capable of working in a fast-paced environment with a high degree of accuracy and attention to detail

About Satori Health

Satori Health is a collaborative network of clinics, practitioners and health professionals in Alberta. Our mission is to provide comprehensive and coordinated care for all of our patients, and our team culture is built around ensuring our patients receive the proactive and preventative healthcare services they deserve while making sure they feel fully supported throughout their healthcare experience. Our extensive network of practitioners, specialists, allied health professionals and healthcare administrators are all integral in fulfilling this goal.

If you are interested in being part of a collaborative healthcare team that is elevating patient care for Albertans, apply today!

In-Person Location

Satori Corporate Office - 40 Sunpark Plaza SE, Calgary, AB T2X 3X7