PURPOSE

Reporting to the Program Lead and the Manager for Access and System Navigation, the System Navigator II position serves as the first point of contact for children, youth, and families as they access the Children and Youth Mental Health milieu of services. The Navigator II is responsible and accountable for ensuring the development of clearer pathways, evidence informed decision making through the CALOCUS assessment and the navigation and coordination of services and supports for children, youth, and families, while creating stronger sector and cross-sector partnerships in Halton.

Please note that this is a full time position.

RESPONSIBILITIES

• Develop supportive working relationships with children, youth, and families where the desire for effective and efficient service, empathy, and quality of care for all clients is central to the Navigator II's work
• Screen clients for a milieu of services using eligibility criteria and level of need assessment (CALOCUS), including information from youth, parents, individuals, cross sectoral agencies, partner organizations, and other pertinent stakeholders
• Provide information to youth, families, individuals, organizations, and the public on how to apply for available community supports, fee for service options, and/or other community and government programs
• Work collaboratively with clients to co-create next steps for service
• Identify emerging crisis situations and refer to the appropriate community organization and/or mechanism
• Facilitate and maintain client records and data collection, including program statistics for the purpose of required reporting, evaluation, and or research
• Work in collaboration with other agencies, services, and community partners in furthering the functions of Access and System Navigation
• Participate with implementation work that is compliant with legislative guidelines, ROCK policies, and accreditation standards
• Identify potential barriers, successes, and future trends that will impact Access and System Navigation
• Participate in ongoing QI cycles to work towards well-defined goals that support the core agencies and system outcomes for families
• Abide by the specific requirements of Section 28 of the Occupational Health and Safety Act, as well as any further health and safety responsibilities outlined in ROCK's policy and procedure documents
• Operationalize client safety through adhering to established policies and guidelines that ensure consistency in the delivery of quality and safe care, and by identifying and reporting any client safety incidents
• Maintain strict confidentiality and ethical standards in compliance with ROCK policies
• Other duties as may reasonably be assigned

QUALIFICATIONS

Education:

• Graduate of a recognized university or a community college program with a degree in Social Work, Child and Youth Work, or equivalent education relating to specific populations being served

Experience:

• A minimum of 3-5 years' experience working in children and youth mental health settings
• Evidence of a theoretical framework that guides the employee's work and is compatible with the agency's approach
• Highly developed collaborative working style with the ability to work in a conciliatory, respectful manner within and between systems that service children, youth, and their families
• Able to demonstrate a commitment to maintaining an optimistic, solution-focused and strength-based approach
• Established working relationships with Halton community service providers is an asset

Skills:

• Excellent communication, interpersonal, and interviewing skills
• Strong organizational and time management skills
• Strong case management skills
• Ability to advocate for others
• Sound decision-making, conflict resolution, and creative problem-solving skills
• Bilingualism is an asset
• Ability to work independently and as part of a team

Requirements:

• Ability to work flexible hours according to program needs
• Proficiency in Microsoft Office programs and Mac OS operating systems with strong computer literacy skills to support real-time data entry into client information systems as well as working in a virtual environment
• Ability to travel to various sites throughout Halton Region on an as needed basis
• Current (within three months) criminal reference check with vulnerable sector search
• Commitment to a workplace environment that values all people who are part of ROCK