Have you been working in an agricultural service or parts department for over five years? Can you diagnose equipment problems using a computer or over the phone to provide support for repair? Do you want to grow your career by working with some of the most technologically advanced agricultural machines? Are you looking to share your knowledge by training others?

Using your background knowledge of agriculture equipment, you are a centralized resource to assist the Service team to diagnose complex problems and create a consolidated database to communicate best practices. You actively monitor machine dashboard alerts to conduct preliminary investigations into machine problems. You continue to stay up to date on mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment and share your knowledge to train others. This is a newly created position that will evolve over time. Position can be based at any one of our five locations.

For you to be successful in this role you:

• Have the perseverance and patience to find solutions to complex problems while maintaining composure.
• Are proud of the high-quality work you do with a drive to exceed expectations.
• Have above average verbal and written communication skills and the ability to interpret data and reports.
• Enjoy working independently connecting with a variety of personality styles in a virtual environment.
• Like technology and enjoy using platforms to improve productivity and create efficiencies
• Enjoy sharing your knowledge with the patience to mentor others.
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Are highly organized with proven ability to create new procedures to improve productivity.
• Can obtain a valid passport to travel to the United States.
• Understand agriculture and the challenges facing Service Technicians.

For you to be selected for an interview you have:

• 5+ years of experience in Service or Parts department operations with practical experience performing repairs on agriculture equipment; demonstrated experience consistently meeting performance metrics. Agriculture dealership experience required.
• Completed a certified trade such as Agriculture Equipment Technician, Heavy-Duty Equipment Mechanic or similar. John Deere certified a strong asset, or equivalent experience required.
• Experience with Microsoft Sharepoint, Teams and other MS 365 tools; experience using Service ADVISOR™, Parts ADVISOR™, or other computer based diagnostic repair tools
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, and heavy equipment
• Valid driver's license required; license for shop and yard equipment to train others

What may be important to you:

Our wages are competitive to market and are reviewed annually. We offer group benefits, health spending account, matched pension that increases after three years of employment. Annual footwear and monthly cell phone allowance.

Nelson Motors and Equipment is a family owned, 5 location John Deere agricultural dealership in business since 1959. The family owners are actively involved in the day-to-day operations and strive to know their employees on a first name basis. We recognize work anniversaries and have an active social club. We value commitment, honesty, appreciation, motivation, and partnerships. Supporting community is important to us as is employee development and training opportunities.

If belonging to a successful, down-to-earth, company that feels like family, is important to you, we want to hear from you. Through our online company application portal, send us your cover letter and resume that outlines how your background fits this position. If you send by email, you risk the application being missed. By joining Nelson Motors and Equipment, you can be assured of a close-knit, casual, yet hard-working environment. We've been in the business since 1959 taking care of customers, employees and the communities we serve. Come join us.