About PSD Citywide
PSD is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client's asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

Job Description
PSD's Business Analyst bridges the gap between the business team and technical solutions team as we continue to grow. The Business Analyst will own client software support, manage support tickets and provide first class customer service to our clients via phone, email and other channels. This role will split between client support job duties set at 50% and 50% Business Analysis job duties. The successful candidate will elicit correct business requirements from stakeholders in their most direct and actionable form. They will be responsible for interpreting the limitations and concerns of the technical system from a subject matter expert and coordinate a solution that fits all stakeholder needs. The Business Analyst will have exposure to front-end, user interface and support client troubleshooting issues in the applications itself.

Job Duties & Responsibilities
• Bridging the communication between technical and non-technical stakeholders.
• Function as the Project Manager for FMW Software Migration & Installations.
• Collaborate with the Implementation Advisor in conducting client needs analysis and develop and review configuration specifications, work instructions and other documents.
• Act as a liaison between the technical and implementation team in reviewing, amending, and following up on specification documentation, Jira ticket validation, and status changes.
• Gather technical documents, validate business requirements, and produce detailed business requirement documentations.
• Work with PSD's Implementation Team & Development Team to identify and assist in the re-engineering, improvement or replacement of business processes and related technology.
• Document software support activities thoroughly, accurately, and in a timely manner.
• Facilitate meetings with stakeholders including clients and other cross-function teams to analyze and combine detailed functional and non-functional requirements.
• Support conducting needs analysis, developing specifications, systems training and design documentation contributing to the system development life cycle (SDLC).
• Drafting documentation such as Business Requirement Documents, Functional Requirement Documents, Use Case diagrams, Epic/User story logs, System Specifications.
• Developing a detailed implementation and support plan to the end-users including training materials, modules, e-learning, etc.
• Documented future state solution, processes, technology, and human resources.
• Supporting system design, development and testing activities and provide requirements clarification if necessary.
• Project manage client software upgrades and migrations.
• Perform system functionality verification and sanity testing.
• Support QA activities to develop test cases, and during testing execution.
• Develop presentation materials and project related documents.
• Contribute to the development of training documentation and training execution.
• Other duties as assigned.

Qualifications
• University Degree or College Diploma in Computer Science or the equivalent, combined with related experience in a business or computer related discipline.
• 1-3 years of experience as a Business Analyst, Software Support, Systems Analyst or Business System Analyst within a software environment.
• Excellent verbal and written communication skills, including technical writing skills.
• Exceptional ability to elicit, analyze and document requirements from multiple groups or business units.
• Familiar with Software Development Life Cycle (Waterfall or Agile).
• Experience working with SDLC, Google Drive Suite, Universal Modelling Language (UML), Development Methodologies, Atlassian Tools (JIRA, Confluence, Stash integration).
• Deadline driven individual with strong verbal and written communication skills, problem solving, attention to detail, creative, and able to collaborate with team members with professionalism and tact.
• Ability to work independently with both technical staff and users at various levels to investigate and validate all aspects of document and/or business problem and overcome any obstacles to finding answers.
• Expert knowledge of MS Office tools (Access, Excel, Word, and Power Point), MS Project, and Visio.
• Experience implementing IT Service Management systems and associated processes.
• Professional self-starter with a commitment to constantly upgrade skills through continuous learning.

Recruitment Process

All resumes will be reviewed for professional work experience and aligned skills. Only those who qualify will be contacted for an initial screening interview. We strive to provide a quick recruitment process, but to find the right candidate for the job, the process may take up to a month to complete. We will let the candidates know if we will not be moving them to the next step in the process.

Phone Interview

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

Virtual Interview

Candidates invited to a virtual interview will meet with our Hiring Manager and a member of the People and Culture team. This will allow the candidate to get to know the team as well as learn more about our processes, culture and the growth opportunities we have at PSD.

Why work with us?

Employee personal and career growth is important to us and we will encourage you to pursue the things you care about. We have a mentoring program that you will work through a training and development document with your supervisor for your first three months to ensure you get fully acquainted with our processes.

• Competitive Salaries
• Full Benefits Package
• Company Matched RRSP Contributions
• Flex Hours & Paid Time off
• Social and Charity events and initiatives

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.