Job Summary

Customer Service Representative

Billyard Insurance Group - Milton

Full Time

Hybrid | Milton, ON, Canada

About Us

Billyard Insurance Group (BIG) Milton is a rapidly growing and innovative insurance brokerage known for delivering top-notch, personalized service across various insurance products, including home, auto, life, and commercial insurance. With over 65 locations across Canada, BIG has been recognized as one of Insurance Business Canada's Top Brokerages and named one of Canada's Top Growing Companies by the Globe and Mail. As we continue to expand, we are looking for dedicated and service-oriented Customer Service Representatives to join our team. If you're passionate about helping clients and committed to providing excellent service, we'd love to hear from you!

Position Overview

As a Customer Service Representative, you will be at the heart of our client interactions, assisting clients with their insurance needs and ensuring a positive experience through attentive and professional service. We're seeking individuals with strong communication skills who are excited about building lasting client relationships and are committed to upholding BIG's standards of excellence in client care.

The Opportunity

You're the kind of person who is always looking to learn. You want to grow into something greater and you're looking for an employer encourages and supports your professional development. Billyard Insurance Group - Milton promotes advancement and rewards our employees based on individual performance and merit. Sure you'll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we've discovered the recipe for success that's delivered year over year growth since our first year of business. This a culture of winning. At Billyard Insurance Group - Milton we breed winners.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.

• Achieve individual performance targets and contribute to team goals.

• Resolve customer inquiries and issues promptly and efficiently.

• Participate in ongoing training and professional development opportunities.

• Maintain accurate records of customer interactions and transactions.

• Utilize CRM systems to manage customer information and track interactions.

Experience/Qualifications

• RIBO Licenced

• Strong communication skills for phone, email, and chat interactions.

• Eagerness to participate in ongoing training and growth.

• At least 2 years of experience in customer service.

• Problem-solving skills to resolve inquiries promptly.

• Ability to achieve individual performance targets consistently.

• Experience using CRM systems for managing customer information.

What's in it for you? (Salary, Commissions & Benefits)

• Enjoy the flexibility of a hybrid work environment, balancing remote work with in-office collaboration in Milton, ON.

• Competitive compensation package.

• Ongoing training and development opportunities.

• Supportive work environment with room for growth.

Our Commitment to Diversity, Inclusion, and Belonging: BIG Milton fosters an environment where everyone feels heard, welcomed, and included. We are an equal opportunity employer committed to fairness in employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility: BIG Milton is devoted to developing an inclusive, barrier-free recruitment process and work environment. If you require accommodation, please let us know, and we will work with you to meet your needs. For accessibility-related assistance, requests for information in accessible formats, or to report any accessibility issues, please contact us at 905.203.1117 ext 22001

Applicants must be legally eligible to work in Canada.