DNSnetworks has a proven process for providing Managed Services. We are looking for a motivated bilingual IT professional interested in providing technical field and professional services to our clients here in Ottawa, and at times for our remote clients in Montreal and Toronto.

As a member of the team, you will be working with various departments within DNSnetworks to fulfil the solutions being proposed to our clients, existing and new alike.

Key Responsibilities:

· Work with a team to implement projects ranging from desktop and server migrations to network upgrades to server refreshes

· Work on multiple projects simultaneously

· Set and be able to meet all milestones agreed upon by the client and the PMO

· Assist with post installation support

· Work occasional evenings and weekends, as required

· Convert non-technical work plans to technical scopes that are easy to follow

· Document and communicate all changes to appropriate parties, as required

· On-site visits to clients across the Greater Toronto Area to provide technical support

· Provide preventative and proactive maintenance for clients (on-site and remote)

· Assist with help desk duties

Key Qualifications:

· Demonstrated ability of documenting trouble tickets, processes, procedures

· Must possess a valid Driver's License and a clean driving record

· Excellent customer service and communication skills

· Independent problem-solving and self-directed, requiring minimal daily supervision

· Minimum 6 years Windows Systems Administrator (Server/Active Directory) experience

· Working knowledge of managing file/print services

· Working knowledge of routing, switching and firewalls

· Working knowledge of cloud technologies is an asset

· Supporting SharePoint online experience would be an asset

· Must be able to legally work in Canada

· Must be able to speak, read and write in both English and French at an intermediate level

· Some travel outside Ontario and Quebec might be required (up to 10% per year)

Education:

· Preferred candidates will have technical certifications or other industry relevant certifications

BONUS: MSP experience and Microsoft 365 knowledge!

Job Types: Full-time, Permanent

Salary: $60,000.00-$70,000.00 per year

Languages:

Must be able to speak, read and write English and French fluently

Benefits:
• Dental care
• Extended health care
• Paid time off
• Tuition reimbursement

Schedule:
• 8 hour shift
• Monday to Friday

Experience:

• MSP: 3 years (preferred)
• Microsoft 365 knowledge is considered an asset

Work Location: Ottawa, Ontario (Not Hybrid)