JOB DESCRIPTION – Parts and Service

Job Title: Service Technician – West Coast

Reports To: Parts and Service Manager

Direct Reports: None

Works with: Sales, Customers, Operations, Customer Service, Engineering, Parts, and Service

Pay Type: Hourly

Overtime: Non-Exempt

Job Summary:

We are looking for an experienced Service Technician that will Provide on-site support to customers and technical assistance with various electro-mechanical products, equipment, and systems. The Service Technician will be responsible for diagnosing, repairing, and maintaining a variety of equipment and machinery. The ideal candidate will have a strong mechanical aptitude, excellent problem-solving skills, and a commitment to providing exceptional customer service. This individual will also be responsible for implementing a technicians work area in our Richmond distribution warehouse and providing back-up for the Logistics Manager when required. Must be flexible and understand the ebbs and flow of business. This position will require 50% travel time.

Duties and Responsibilities:

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment to ensure optimal performance.
• Troubleshoot and resolve technical issues in a timely manner.
• Communicate effectively with customers to explain repairs and maintenance procedures.
• Keep accurate records of all repairs and maintenance activities.
• Follow all safety protocols and guidelines while working on equipment.
• Collaborate with other team members to ensure efficient and effective service delivery.

When serving as a warehouse supervisor, you will be responsible for temporarily assuming the duties of the current warehouse supervisor during their sick leave or vacation.

• Manage and organize inventory in the warehouse.
• Receive incoming shipments and verify contents against packing slips.
• Maintain a clean and organized warehouse space.
• Assist with loading and unloading trucks as needed.
• Perform inventory counts and reconcile discrepancies.

Job Qualifications:

• 5 years of experience in service technician role.
• High school diploma or equivalent
• Proven experience as a Service Technician or similar role
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills
• Ability to work independently and as part of a team.
• Valid driver's license and clean driving record
• Forklift certification.
• Excellent communication and interpersonal skills
• Basic computer skills for inventory tracking and record-keeping

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We are committed to providing accommodation for persons with disabilities. If you require accommodation at any stage of the application process or want more information on our accommodation policies, please contact [email protected].

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

All employees are expected to comply with applicable laws, regulations, and company policies.