Job Title: System Integration Engineer

Department: Evidence Management

Reports to: Senior Director, Evidence Management Practice

Term: Full-Time Continuing

Location: Hybrid (Ottawa) / Remote (Ontario)

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Our mission is to help our customers around the world deliver better AI-enabled research. We do it through DistillerSR, our namesake evidence management platform. It's why we're in business. It's where every DistillerSR employee can play a critical role in changing the way our customers conduct research, where they are always leading, innovating and trusted. If you are a passionate and collaborative professional invested in doing purposeful work - welcome to DistillerSR.

About the Role:

In this multifaceted role, the Systems Integration Engineer plays a key technical role in DistillerSR solution project delivery. This role develops and delivers seamless integrations of our SaaS solution with customers' tech stacks, contributing significantly to customers' anticipated ROI.

The ideal candidate is a skilled developer and has the expertise to be creative and take an innovative approach to problem-solving within regulated environments. They have a passion for championing partner needs and a natural curiosity about how things work and how things fit together. With excellent communication skills, integrity, and a drive to help others, this role will play a key role in shaping customer solutions and troubleshooting complex integration issues.

Duties & Responsibilities

• Work with clients and Professional Services colleagues on configuration projects, managing expectations and ensuring customer satisfaction
• Able to develop and deploy scripts and web-based utilities that leverage DSR's API, acting as the team's deep technical expert for integrations
• Deliver successful Business Intelligence integrations for customers that leverage DSR's API
• Support customer migrations to the platform's most updated iteration
• Support and advise customer discussions related to DSR integration with other tools in the customers' tech stack
• Lead business requirements discovery for integration, data conversion, and complex business logic
• Support or facilitate product demonstrations for requirements gathering and documenting solution designs
• Verification of fully configured solutions to ensure it is producing expected results
• Support Client User Acceptance Testing, issue triage, and resolution during solution delivery
• Deliver and support DSR-internal integrations projects, such as CRM or BI data integrations
• Collaborate with Sales and the rest of the Professional Services team activities through product demonstrations and participating in client discussions
• Liaise with Product Development, Customer Success and Sales
• Manage multiple projects, deadlines, and milestones
• Contribute to continuous improvement initiatives
• Contribute to DistillerSR documentation and training materials
• Work and act in accordance with DistillerSR core organizational values
• Ability to travel internationally where requested by customers

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering or a directly related field

• Minimum five (5) years experience in systems integration or software development
• Knowledge of and experience working with Agile methodology
• Proficiency and strong programming skills in Python, PHP, MySQL
• Strong analytical and problem-solving abilities
• Customer-first approach
• Engaged team player that can influence in a matrixed environment
• Excellent interpersonal and communication skills
• Results-oriented with a strong sense of accountability
• Organizational skills - ability to collaborate with team members in an agile manner
• Ability to apply critical thinking to assess and prioritize issues
• Ability to multi-task and perform duties in a fast-paced environment
• Demonstrated good judgment and ethical approach to applying new technologies
• Proficiency with Microsoft Office and/or Google Workspace productivity suites, with the ability to learn new software and skills as required

Preferred Qualifications

• Experience in a customer-facing role
• Experience delivering SaaS product demonstrations

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.