Who we are

For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.

We have big ambitions of becoming a leader in sustainable practices; integrating nature into people's everyday lives to build a profound appreciation that changes how we all see and relate to this planet.

The position

The Assistant Retail Store Leader is responsible for supporting the Store Leader in the day to day operations of their Rocky Mountain Soap location and leading the customer and employee experience within. In the absence of the Store Leader, their accountability is the complete and seamless operations of the store location and ensuring that the customer and employee experience is engaging and authentic. This role includes partnering with the Store Leader in identifying and executing initiatives to grow revenue, customer engagement and employee performance so their location performs to maximum potential. The store, the team and the experiences within reflects the culture and values of Rocky, always.
This is a permanent full-time position working between 26-32 hours per week, with increased hours during the holiday season (November - December).
What you'll be doing

• Consistently set the example by demonstration personal customer service and selling skills aligned with Rocky's service standards and expectations
• Support the Store Leader in utilizing the RMSC training tools to train, develop and actively coach and support the team to delight the customer as they experience our products
• Address customer concerns and complaints readily and with intent to exceed what's expected
• In the absence of the Store Leader, lead and motivate the store team and consistently set the example of demonstrating and living by the RMSC core values
• Actively work to improve the performance of oneself by pursuing opportunities for continuous learning and feedback
• Supported by the Store Leader, you coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback to ensure your team knows where they stand and how they contribute to the team
• Support the Store Leader in ensuring all inventory management processes are completed
• Report quality issues timely and ensure all products on the sales floor meet our brand standards for quality and presentation
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics

Does this sound like you?

• A natural leader, with a growth mindset, who is inspired by our company's purpose and wants to share that with your team and customers
• A passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
• A team player and an interest in being a coach
• A love for natural products and want to share your passion with your team and your customers You bring new ideas and enthusiasm to drive sales and lead your team to success
• An ability and passion to have fun, laugh and promote kindness
• A fearlessness to ‘give it a go'

What's in it for you?

• This position pays between $17.00 - $20.00 per hour, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky's success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Assistant Retail Store Leader position until a suitable candidate is found.
• Eligibility: Candidates must be legally authorized to work in Canada.

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