Manager, Counselling and Treatment

Full-Time, Permanent (Benefitted)

London, Ontario

- Application Deadline: October 31, 2024 -

We're working to ignite hope and foster change for people in our community experiencing mental health or addictions challenges.

The Manager, Counselling & Treatment will be responsible for managing the addictions counselling, EAP counselling, heartspace, problem gambling and behavioral addictions programs, as well as counselling and therapeutic groups across the Thames Valley region.

Consider revitalizing your career and making a difference in your community by joining our team!

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

WHAT WE'RE OFFERING:

• What you'll be making - $39.38-$42.48 per hour (Manager Grid)
  • The above are initial rates; with grid increases as per policy
  • Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 8 of the grid (see Intranet Policy - bit.ly/CompensationPolicyPg16)
• When you'll work – Monday to Friday, 8:30am-4:30pm; May include evening, weekend, and statutory holidays with occasional call-out for emergencies
• What your benefits will be - After a 90-day waiting period, will be enrolled in extended healthcare benefits
• Your pension plan - Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)

• Defines the scope of projects and resources (Time, budget, equipment etc.) in collaboration with the Director to meet program goals.
• Develops a schedule for project completion that effectively allocates the approved resources
• Participates in the decision-making for programs in collaboration with Director and leadership team.
• Work closely with Director to implement Playbook consistent with best practices
• Making decisions independently and collaboratively concerning operations of the programs, policies and accreditation standards.
• Participates in the development of program policies, procedures, guidelines, standards and initiatives and makes recommendations to the Director for changes and/or improvements
• Problem-solves barriers related to timely access to services with regard to eligibility, availability of services requested, determination of participant needs and their suitability for programs and services offered through the specific Site
• Submitting data and reporting to the Director as required
• Ensures staff/program coverage as needed for planned and unplanned staff absences; ensures participant-related, administrative and financial documentation is completed
• Ensures staff provide services that are recovery focused and adhere to best practice guidelines/standards
• Utilizes evidence-informed knowledge to address the presenting and emerging needs of our participants with adaptive and innovative approaches to our communities
• Identifies and implements best practice models for new populations that are underserved based on data collection
• Collects and uses data appropriately to continuously evaluate the quality and effectiveness of services and, in collaboration with the Director, shapes services to maximize achievement of program outcomes
• Completing program audits in accordance with standards (i.e. satisfaction survey review, barriers review, records audit, etc.)
• Seeking out and maintaining knowledge of current best practices in the field; sharing information with staff and evaluating programs in relation to those best practices on a regular basis
• Coordinating and/or compiling regular and special statistical reports related to program operations
• Performing various internal audits and reviews; identifying quality assurance concerns and providing recommendations for addressing those concerns
• Implement improvements to programs and overall agency services in collaboration with Leadership Team
• Responsible for day-to-day supervision to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Participates in the recruitment, interviewing, selection, and training of new employees, as needed
• Leads employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Provide input into the professional practice development needs of the staff they supervise in collaboration with the Manager of Quality Improvement & Professional Practice
• Provision of clinical trauma informed consultation and supervision support. Knowledge of the impact of high trauma caseloads on individuals and teams.
• Provides mentoring and supporting staff to problem solve and manage challenging participant related situations
• Works with Director to establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations
• Maintains employee work schedules including assignments, job rotation, training, vacations, and time off requests, timesheets, mileage claims, education sheets and overtime scheduling.
• Identifying, assessing, responding, and reporting to identified management staff any emergency situations concerning person(s) or property, as per policies and procedures

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• University or college degree/diploma in health, social, behavioural science or related field (primary proof of education required)
• Registration with the appropriate professional college
• 3-5 years demonstrated leadership experience
• 3-5 years frontline experience in mental health and/or addictions including crisis and/or intake
• Consistent, concrete, methodical approach to work and strengths related to creating cycles of routine

We prefer the following qualifications:

• First Aid & CPR
• Good working knowledge of computer office technology such as word-processing, spreadsheets, database records, internet and e-mail resources, etc. and ability to perform basic financial and documentation requirements related to activities and programs
• Knowledge of WHMIS, first aid, fire, health and safety legislation, Mental Health Act and other legislation relevant to the delivery of services
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – October 31, 2024:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]

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