If it's not done well, it's not Welldone!

Join our growing team at Welldone Mechanical Services, Saskatoon SK.

We have an immediate opening for an Office Manager/Dispatcher join our dynamic team! This position is pivotal in our office providing exceptional customer service and support to our technicians and customers.

Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC service in Saskatoon since 1995.

We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

POSITION: HVAC Office Administrator

PAY: $60,000 - $80,000 per year, depending on experience

WORK HOURS: Monday through Friday, 8:00am - 5:00pm

LOCATION: Saskatoon, SK

WHAT WE HAVE TO OFFER:

• Locally owned and operated
• Stability and growth with year-round work
• Opportunities for professional development and growth
• Positive and collaborative team environment
• Team events
• SNACKS in the breakroom
• Positive culture motivated by continuous improvement
• High standard of professionalism in "who we are and what we do"

BENEFITS:

• Medical and Dental insurance; 100% paid premiums by employer
• Life insurance
• Critical illness insurance
• Paid vacation time
• 11 paid holidays
• RRSP with company match program

WHAT YOU WILL BE DOING:

• Providing positive leadership of the office including:
  • Oversight of site-specific safety and training requirements
  • Oversight of COR certification for branch
  • Ordering office supplies
  • Coordinating team events
  • Direct point of contact for our customers, vendors, etc.
• Overseeing schedule for our technicians
• Answering incoming calls and making outbound calls
• Liaison between our customers and service technicians and ensuring accurate and timely communication
• Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers
• Respond to incoming customer inquiries via telephone and emails in a timely manner
• Scheduling service and maintenance appointments
• Prioritizing incoming service requests and dispatching technicians
• Audit paperwork and job tickets, and providing feedback as necessary
• Checking timesheets
• Purchaser orders
• Checking GPS for location and best routes

QUALIFICATIONS / SKILLS:

• 5 + years of office administration or management experience
• Excellent communication and interpersonal skills
• Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
• Proficient in using multiline phones, text messaging and email
• Able to type 40+ WPM
• Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

We are an Equal Opportunity Employer and value:

Humility: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.

Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.

Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.