Salary: $115,000 - $125,000 / year

OVERVIEW

Reporting to the Vice President of Product & Delivery, the Technical Project Manager will be responsible for creating and managing release milestones for multiple development teams, facilitating Agile Scrum practices within the team, and ensuring smooth and efficient sprint cycles. The Technical Project Manager will collaborate with a broad range of internal teams, including Development, Product, Support, and QA, to ensure our teams work effectively to hit key milestones.

This position will be based in the Toronto office following our Hybrid Policy.

WHAT YOU'LL DO

1. Release Management

• Partner with the Product Manager and Development Manager to plan release milestones, including development sprints and regression testing cycle, for main releases and hotfixes;
• Monitor progress of main and hotfix releases, ensuring they meet established milestones;
• Collaborate with the Technical Coordinator to establish production deployment schedule, ensuring on-time releases;
• Communicate regularly with internal stakeholders on the status of releases, potential risks, and any necessary adjustments.
  

1. Scrum Management

• Coordinate multiple agile product development teams, facilitating Scrum ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews;
• Foster a collaborative environment; coach and train teams in Agile principles and practices;
• Monitor and measure team velocity, ensuring sprints are planned accurately and sprint goals are achieved; Identify and address obstacles or issues that impact productivity;
• Provide regular sprint metrics reports, highlighting team performance, progress toward goals, and areas for improvement.
  

1. Product Feedback and Influence

• Collaborate with the Client Support Manager to allocate client issues into active sprints or sprint backlogs, prioritizing tasks based on impact and urgency;
• Allocate development and QA resources accordingly to work issues in alignment with SLA and priority;
• Communicate regularly with stakeholders on the status of on-going incidents and provide visibility to progress using Jira.

QUALIFICATIONS

Competencies Required:

• Integrity – Ethical and honest. Maintains principle when faced with challenge.
• Leadership – Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.
• Communication – Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience.
• Service Oriented – Natural desire to provide assistance; achieves a sense of reward through helping others.
• Self-motivated – Identifies what needs to be done and takes action; contributes new ideas; looks for ways to add value
• Detail Oriented – Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.
• Problem Solving – Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

Experience/Knowledge:

• 3+ years of proven experience as a Technical Project Manager, Scrum Master, Delivery Manager or similar role, in a SaaS environment.

• Strong understanding of Agile methodologies, specifically Scrum.

• Excellent organizational and multitasking skills, with the ability to prioritize effectively.

• Strong communication and interpersonal skills, with the ability to facilitate across multiple teams.

• Familiarity with project management tools (e.g., Jira, Trello, Asana) and SDLC.

• Certified Scrum Master (CSM) or similar Agile certification preferred.

WHY WORK WITH US AT STOREFORCE

StoreForce is growing quickly – it's the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you'll have the chance not only to work with some amazing people, but also with some of the world's best retail brands.

We invest in our people, celebrate diversity, and foster a space for you to learn and grow, every day. Some of our employee's favourite workplace perks include:

• Flexible schedule and work from home policy
• Casual work environment in modern and bright office spaces;
• Employer-paid health benefits including a Health Spending Account;
• RRSP Matching with First Time Home Buyer support*
• Company paid training and professional development;
• Extended Long Weekends and Religious Observance Days
• Employee Referral Program
• Dedicated Employee Assistance Program (EAP)

*Speak with the HR Manager for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.