About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.

About this role

We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System, Dialtone. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.

** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **

What you'll do:

• You will be instrumental in the design and continuous enhancement of Dialtone's design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You're at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as "front of the frontend"
• As a systems-minded designer, you will play a core role in shaping Dialtone's evolution, balancing the needs of core users (designers and engineers) with product end users.
• You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.
• You will contribute to Dialtone's roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.
• You will expand Dialtone's footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.

Knowledge, Skills, and Abilities:

• Excellent communication (verbal and written) and presentation skills
• Ability to promote design system adoption with internal team partners
• Ability to make critical, prioritized decisions that drive the design system's impact across the organization
• Exceptional visual design skills and high-attention to detail
• Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.
• Experience with Tokens Studio or Figma Variables to manage a design language
• Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team's understanding and adoption
• Documented experience working with HTML, CSS, and UI-oriented JavaScript
• Documented experience building inclusive, WCAG-compliant experiences
• Familiarity with Git to manage source code, workflows, and reviewing pull requests
• Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).
• Ability to think through the impacts of your design before heavily investing your time
• Ability to act as a Product Manager when needed to drive efforts forward
• Ability to work in a fast-paced, ambiguous work environment

Minimum Qualifications:

• BS/BA degree or equivalent years of experience
• A portfolio showcasing design system work and strong visual design skills
• 5+ years of product design experience
• 2+ years of design system experience
• 3+ years Figma experience, with a focus on developing and managing design systems

Preferred Qualifications:

• Experience with real-time communication applications
• Experience working with desktop, mobile, and tablet applications
• Demonstrated experience working with Ai in product design

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range$104,000—$128,667 CAD

Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.