Technical Account Manager – Calgary, AB or Vancouver, BC

At Krux, Innovation Happens Together, by being a true partner to our customers, by valuing collaboration and teamwork, and by including diversity of industry and life experience.

As a Technical Account Manager, you will share in our passion to lead and drive change within the mining exploration industry. You will be an important contributor to strategic sales activities, building our pipeline and closing deals while actively promoting Krux and providing technical product demonstrations across various regions. In this role you will also be responsible for articulating the business value of Krux to both business and technical users.

At Krux, you will be a part of a team that is self-motivated to solve problems, excited to learn and be challenged, and likes to have a little fun.

Who Are We?

Krux builds innovative SaaS solutions for the mining industry. We empower our customers to make better decisions through real-time data management and analytics. Understanding our customer's needs and the ability to solve their problems is what sets us apart. Krux, founded in 2016 and headquartered in Alberta, Canada, has global reach. We support client operations on every continent (except Antarctica!).

What You Will Do

Business Development: Contribute to our current business development strategy and revenue goals by increasing our subscriber base and bringing in new customer accounts.

Customer Growth: Identify opportunities within existing accounts for growth and build relationships with customers to ensure they are optimising their operations with Krux.

Represent Krux: Represent us as a technical leader in real-time data solutions for drilling operations through technical sessions at tradeshows, webinars, blog posts and/or technical documentation on our software solutions.

Build Relationships: Seek integration and collaboration opportunities with strategic partners, in line with our customer's needs and company vision. Work closely and collaboratively with our Imdex colleagues.

Market Awareness: Keep a pulse on the market as to how we can continue to innovate and solve customer pain points. Work closely with our product team to contribute to the product roadmap.

Marketing & Lead Generation: Work with marketing to ensure the Krux product positioning and messaging resonates with the current market.

Team Collaboration: We work as a global sales team. Collaborate often with global sales and technical team members on opportunities and client accounts. Document interactions in the CRM and ensure that pipeline deals are kept current.

Who You Are

• You are a skilled sales professional with the ability to build relationships, negotiate with customers, convey value proposition and close deals.
• You are a mentor and leader to your team members, exhibiting a high standard for yourself, your work ethic and professional relationships.
• You are organized, motivated and a self-starter with a drive to succeed and attention to detail.
• You have excellent written and verbal communication skills; a knack for delivering compelling presentations and product demonstrations.
• You are a problem solver: you have a consultative approach to solving your customer's business challenges.
• An aptitude to easily learn software functionality, through both in-house training and self-learning.

What You Bring

• Preference for a bachelor's degree in commerce, Engineering, or Geology or relevant industry experience; a combination of education and experience will be considered
• 5+ years of experience with SaaS sales and/or relevant experience within the mining/drilling industry.
• Previous experience with surface and underground exploration drill programs and contractors considered an asset.
• Ability to work well independently and manage workload in a dynamic agile startup environment.
• Intermediate to Expert Level experience working in Microsoft Office (Outlook, Word, PowerPoint)
• Fluent in English

Travel Requirements: 30% Travel expected, possibly overseas

Work Location: they will reside in Calgary, Alberta or Vancouver, BC - depending on location of candidate

Work remotely: Yes, Hybrid position

When You Work at Krux

You will be valued and respected. We believe every team member brings valuable ideas and experiences no matter their seniority. We support and empower the team and trust you to get the job done.

You will be part of a team where we lend each other a hand. We strive for high performance by fostering an environment that emphasizes communication, collaboration, and mentorship. We believe that the only way to succeed is together.

You will help our customers. Not every role at Krux is customer facing but at the end of the day we are all working to make our customer's lives easier. Our goal is to create innovative solutions with a strong emphasis on user experience.

You will have a life outside of work. We have partners, kids, families, and friends too, so we realize that work is just one part of your life. Krux offers work life balance with flexible hours and work from home options.

We value the power of our differences and at Krux, we walk our talk. We have a diverse team, including in leadership positions, and are dedicated to creating a diverse, equitable and inclusive environment. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Now What?

If this position sounds like a great fit, we want to hear from you! Here's how to apply:

• Submit your Cover Letter and Resume

And one special request: Include an answer to this question in your cover letter:

Tell us about a time in your career when you successfully increased sales or subscriptions for a product or service. What strategies did you use to engage customers and meet their needs?