Lakeland Credit Union is looking for a Full-Time dedicated Member Service Advisor to join their team.

Location: Bonnyville, Alberta

Role: Full time, Monday to Friday

Wages: Starting $22.97

Position Overview: As a Member Service Advisor, you'll be the welcoming face of Lakeland Credit Union, providing personalized and friendly service to their members. You will assist with day-to-day banking transactions, respond to inquiries, identify member needs, and recommend LCU products that support their financial goals. They value strong customer service skills and a willingness to learn—no prior banking experience is required.

Key Responsibilities:

• Greet members and provide a personalized, friendly experience.
• Assist members with financial transactions such as deposits, withdrawals, loan and bill payments, money orders, and foreign currency exchanges.
• Identify member needs and provide recommendations for LCU products and services.
• Update the Member Relationship Management (MRM) tool with member interactions.
• Educate members on mobile banking applications to help them manage their banking needs.
• Maintain a strong understanding of LCU products and services, referring members to advisors as needed.
• Ensure transactions are balanced daily in an efficient and accurate manner.
• Assist with daily branch operations, including ATM servicing.
• Maintain compliance with all legislative, regulatory, and credit union policies and procedures.
• Adhere to security procedures, including acting as a joint custodian on specified combinations, night deposits, and safety deposit boxes.
• Participate in performance planning and be accountable for your training and development needs.
• Contribute to a positive working environment that promotes exceptional member service.
• Collaborate and maintain respectful relationships with all members and team members.
• Support the Lead, Member Services in achieving department goals and objectives.
• Organize and prioritize tasks to ensure maximum efficiency each day.

Qualifications:

• High School Diploma or equivalent required; post-secondary education is an asset.
• Minimum of 1 year of customer service and/or cash handling experience, preferably in financial services.
• Strong customer service skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in basic mathematical calculations.
• Positive attitude and eagerness to learn.

What They Offer:

• Competitive pay and comprehensive benefits.
• RRSP matching after 3 months.
• Opportunities for career growth.
• A supportive and fun team environment.

Lakeland Credit Union is dedicated to making a positive impact on their members and community. They offer great compensation, benefits, and a fun team environment. Join us in Bonnyville and help us make a difference.

How to Apply: Submit your resume and cover letter detailing your qualifications and fit for the role. Lakeland Credit Union is an equal-opportunity employer.

Recruitment Supported by Lakeland HR Solutions