The Role

The Content Developer / Technical Content Writer plays a crucial role in supporting clients and product team members by translating highly technical information into user-friendly manuals, guides, videos, and other materials for internal business partners and external clients. They collaborate closely with Product Architects, Cyber Engineers, and Software Engineers to produce content for various applications that explain the functionality of D3 products and services. This highly collaborative position requires strong skills in conducting meetings with Software Developers, Cybersecurity Engineers, and other Subject Matter Experts to gather information, clarify requirements, understand technical details, and present solutions in an easily understandable manner.

General Overview:

• Write, format, review, and proof procedural and technical information for Internal & Technical users.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Deeply understand the technical solution details and underlying logic, and effectively present the solution both internally and externally.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Collaborate with cross-functional teams to plan, research, write, and revise documentation.
• Edit existing developer-written content in preparation for publication.
• Manage your time and own your work.
• Analyze and consistently improve existing and potential content.

Minimum Qualifications:

• Diploma or Degree in Computer Science or related field
• Minimum 2 years of technical writing experience
• Strong writing, production, and technical editing skills
• Strong understanding of technical details and logic, coupled with excellent presentation skills
• Good knowledge of cloud infrastructure, MSSP and cybersecurity industry

Preferred Qualifications:

• Familiarity with API documentation.
• Familiarity with working and experimenting with code samples to better understand the needs of API consumers.
• Familiarity with software development lifecycle.
• Familiarity with software development languages.
• Familiarity with cloud native technologies.
• Attention to detail with a creative eye.
• Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
• Passionate about learning and developing.
• Ability to work as part of a team in a collaborative environment.
• Excellent work ethic and strong intellectual curiosity.
• Desire and ability to innovate and improve upon current processes.

Why do our employees choose us (and stay)?

• Awesome clients – We serve and partner with the majority of the leading brands, banks, social networks, mobile operators, OTTs, aggregators and many more.
• Opportunity knocks – Being a part of a growing company in a growing industry – We challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
• Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events. We put the “global” in globalization.
• Great Environment – Team spirit, passion, creativity, and persistence are the drivers of our company.
• Pay & Perks – Competitive salary, health benefits, travel allowance, a team taking care of all the equipment you need, team building and other organized activities. Talk about a balanced lifestyle!

About us:

D3 Security provides the world's leading platform for security orchestration, automation, incident response, and investigation/case management. Today, more than 1000 organizations - including over 100 of the Fortune 500 rely on D3 to build, automate and execute incident response plans, connect with third-party technologies and apply data-driven decisions across an enterprise-wide vision of incidents, investigations, and risk. Core components of the D3 platform include integrations with SIEM and threat intelligence platforms, a NIST-compliant playbook library, a robust case management module for guided investigations, and award-winning analytics toolsets. The results are organized and filterable intelligence streams that empower organizations with streamlined security operations, deeper analytical insights, and automation-powered playbooks with granular task profiles.

D3 Security committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other's growth.

We are dedicated to building a diverse community, one where employees feel a sense of belonging and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.