Join Our Mission:

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America's largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

We are looking for a Customer Support Representative who is passionate about providing excellent customer service to our clients and who will maintain and increase industry-leading customer satisfaction scores. You will liaise with your team to resolve customer inquiries (via phone, chat and email channels) and you will work closely with our warehouse team to ensure timely issue resolution.

Location: This role is Full Time in Office on John St in Downtown Toronto.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with tracking shipments, providing delivery updates, and resolving any issues related to their shipments.
• Address and resolve customer complaints, ensuring a positive customer experience.
• Collaborate with internal departments, including operations and sales, to ensure customer needs are met.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Identify and escalate priority issues to the appropriate channels.
• Continuously improve knowledge of our services and industry trends to better assist customers.
• Participate in training sessions and team meetings to stay updated on company policies and procedures.

What We Are Looking For:

• Flexibility is required with respect to hours of work as the incumbent may be required to work rotating shifts in a 16/7 environment, including days, evenings, weekends and general holidays.
• Previous experience in a customer service role (1-2 years)
• Bilingual (French/English) an asset
• Experience in project management and/or sales roles is a plus
• Exceptional client service mentality
• Team player with excellent interpersonal skills
• Experience working in a fast-paced start-up to scale-up environment
• Familiarity with Zendesk is an asset
  
• Experience in warehouse operations is highly valued

Why Join Us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest-growing companies.

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.

If you are eager to make a difference and contribute to a safer workplace, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt's recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.