Job Summary:

The Assistant Property Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated resident experiences.

Responsibilities:

• Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience, and promote our brand to residents, and general public
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents and follows up accordingly, in accordance with the RTA
• Day-to-day management of the property with a focus on a high level of resident service
• Issue building wide notices / resident communications
• Perform regular and proactive inspections of the property and make recommendations as required
• Purchase supplies and coordinate services for the property
• Coordinate work orders, issuing Notice of Entry to tenants and work closely with the maintenance team to ensure all work orders have been completed/assigned
• Coordinate resident move in and move out by working closely with supporting department and updating external parties to ensure a seamless process
• Conduct move-in inspections and property orientation with new residents
• Organize resident events to increase resident experience
• Responsible and accountable for the leadership, development, supervision and activities of all front desk and site staff

• Manage, direct and motivate Concierge Staff
• Complete bi-weekly staffing schedule, approve vacation absences and finding staffing replacement coverage when necessary
• Ensure the concierge team's working hours are reflected correctly in the payroll system
• Cover the concierge desk when needed
• Assist with administrative tasks e.g. inputting of new and outgoing tenant information
• Attend as company representative for bi-monthly resident tenant association meetings
• Assist the building maintenance team with emergencies, as required
• Issue purchase orders and arrange scheduling for contractors, in adherence to Shiplake's standards and policies

• Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

Skills/Qualifications:

• Minimum of 3-5 years of working experience preferably in residential rental environments
• Knowledge of the Residential Tenancies Act is an asset
• Certificate of property management is an asset
• 2 years of supervisory experiences with managing front line staff is an asset
• Proficient in Microsoft Office (Word, Excel, Outlook) and Yardi
• Exceptional customer service skills
• Ability to problem solve and manage competing demands while maintaining resident expectations
• Excellent communication skills (verbal and written)
• Strong customer service focus.
• Clearance of police record check

Physical Demands:

• Considerable standing, walking, bending, and lifting throughout the day

Working Condition:

• Requires to work during holidays, weekend, day and evening shifts
• Work week is Tuesday to Saturday
• Hours may vary from time to time under certain circumstances.
• Full, Permanent

#SLP

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.