Who we are

For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.

We have big ambitions of becoming a leader in sustainable practices; integrating nature into people's everyday lives to build a profound appreciation that changes how we all see and relate to this planet.

The position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky's service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'

What's in it for you?

• This position pays $17.25 per hour, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Product Advisor position until suitable candidate are found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!

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