Technical Sales Support

About Electrozad

Electrozad is the leading electrical distributor in Southwestern Ontario. Founded in 1955 in the City of Windsor, we offer a full range of electrical products, services, and solutions from world-class suppliers. As your trusted electrical and automation solutions partner, we offer extensive experience and technical expertise while providing the highest standard of quality products, service, and support.

Our full line stocking facilities are in Chatham, Sarnia, Windsor and London, Ontario. We cater to the Automotive, Construction, Food & Beverage, Machine Tool, OEM markets, Petrochemical, as well as many other industries. Electrozad is now a Sonepar company. Sonepar is a world leader in business-to-business distribution of electrical equipment and related services.

About Sonepar

Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2023, Sonepar achieved sales of €33.3 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers' lives easier providing them an omnichannel experience and sustainable solutions in the building, industry, and energy markets. Sonepar's 45 000 associates are committed to accelerating the world's electrification and driven by a shared Purpose: Powering Progress for Future Generations.

Job Summary

The Technical Sales Support role will be a core member of our Inside Technical Team. This position will primarily be responsible for all aspects of our customer's buying experience including sales, support, quotations, order processing and services. This position requires the full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behaviour consistent with our core values and supports our strategic plan.

Location

The position will be based at our Windsor branch.

Job Duties & Responsibilities Include but Are Not Limited To:

• Support corporate sales team (all branches) with technical and specialist side of business.

• ERP Quote Generation/Order Processing/Vendor PO Creation/Returns (RMA) as needed to provide excellent customer experience

• Same Day acknowledgement and response to customer's requests including product selection, pricing, availability and all customer service-related inquiries

• Clear closed loop communication back to all involved parties upon completion of tasks

• Assist and support the co-ordination of special events and promotions.

• Assist in identifying sales opportunities within the assigned geographical area.

• Utilize CRM to Create, Track and Follow up on cases/opportunities/quotes/proposals with customers and actively seek feedback that will lead to a successful outcome.

• Promote and represent Electrozad Supply through the local business community and industry associations when required

• Promote positive relations with customers and vendors.

• Other duties as required by the organization.

• Support Order Logistic coordination with applicable departments (ie Purchasing, Accounts Receivable, Billing), to ensure synchronized execution of complex ARR, Solution's bundling.

Minimum Qualifications:

• Post-secondary education from a technical program (Electrical, Mechanical discipline) or equivalent experience.

• Previous inside and/or outside sales experience in the electrical industry would be an asset

• Knowledge of Electrical, Pneumatics, and Automation hardware/software products

• Excellent English communication skills (oral and written) with the ability to communicate effectively to key stakeholders.

• Ability to handle difficult situations with diplomacy and respect.

• Ability to set and attain goals clearly and effectively.

• Detail oriented with superior organizational skills.

• Ability to maintain confidentiality of proprietary and sensitive business information.

• Self-motivated with the ability to manage multiple priorities and meet deadlines.

• Strong computer skills, including ability to work with Microsoft Outlook, Word & Excel.

Electrozad Supply is an equal opportunity employer offering an attractive salary and comprehensive benefits package. We wish to thank all applicants, however, please be advised that only those selected for an interview will be contacted.

Electrozad is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Electrozad will make accommodations available to applicants with disabilities upon request during the recruitment process.