Full job descriptionCome and join our dynamic, diverse, and collaborative Chief of Staff team! The Chief of Staff (CoS) team within the core of our business, supporting the strategy and execution for the Office of the President. We are a cross-functional team that drives Canada-wide workstreams in partnership with our business stakeholders. As a member of our Chief of Staff team, you will play a crucial role in driving change, leading and landing programs, and supporting the business with insights to influence strategy and direction. Your contributions will help us prioritize our initiatives and make informed decisions that drive our business forward.
As an Enterprise Sales Excellence Manager in Canada, you will lead and inspire a team of sales excellence specialists who are dedicated to driving actionable outcomes, guiding and optimizing the sales process and coaching sales teams and leaders. You will grow your own career by learning from senior leaders, collaborating with cross-functional teams, and expanding your network and influence. This role will challenge you to foster a diverse and inclusive work environment, achieve ambitious goals, and make a difference for our customers, our company, and yourself.
You will drive a predictable Rhythm of Business (ROB) with cross-functional teams to ensure quality four-quarter (4Q) rolling business outcomes and be the expert on our sales process, the Customer Engagement Methodology. You will work with Segment and Sales leaders to assist in the management of the sales lifecycle—from customer relations to pipeline generation to win rate improvement to usage consumption.
You will drive business planning, advise segment leads, and collaborate with peers to develop segment strategy for segmentation, territory planning and quota setting. You will coach managers and sellers on customer planning fundamentals, habits, and plan quality. You will support generating new business and accelerate the closing of existing opportunities. You will build relationships with sales managers and their teams. You will execute and help optimize sales team processes and capabilities. You will apply key reporting tools and conduct analysis on key revenue drivers, in collaboration with team members. You will instill sales process discipline, adherence to standards and excellence in execution, or pipeline health.
ResponsibilitiesPeople Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.

Sales Coaching for Growth and Transformation

• Coaches and builds relationships with sales managers on executing key priorities. Identifies where coaching may be needed based on data-driven insights. Guides sales managers to achieve increased individual and team capability, employee satisfaction, and collaborative selling efforts.
• Drives awareness and clarity of programs. Intakes and drives the adoption of plans to create new habits among sales teams. Drives optimization and improvement in sales team processes and capabilities.

Driving Sales Process Discipline

• Leads analytics on key revenue drivers and generates data-based insights. Leverages and develops reporting and analytical capabilities to generate data-based insights and enable visibility into revenue and forecast for sellers, sales managers and leaders.
• Drives sales process discipline, adherence to standards and excellence in execution, or pipeline health in collaboration with sales managers. Holds sales managers accountable for account plan quality and completeness. Helps ensure consistency and excellence in the sales process. Shares best practices and provides thought leadership across teams.
• Acts as a subject matter expert to convey the value of tools and drive the effective and rigorous usage of common and/or new processes and tools developed for the wider business to improve internal and external communications and engagements. Owns consolidated input from the supported area into the feedback loop.

Other

• Embody our culture and values

QualificationsPreferred Qualifications

• 10+ years experience with active participation in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field
• OR equivalent experience.
• 5+ years of experience using data to drive business outcomes or inform business decisions.
• 7+ years of experience managing relationships with stakeholders, clients, and/or customers.
• 5+ years people management experience.

Additional or Preferred Qualifications

• Bachelor's Degree in a related field.
• 7+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.

Sales Excellence M6 - The typical base pay range for this role across Canada is CAD $159,000 - CAD $310,700 per year.