Salary: Base plus monthly variable compensation incentives tied to performance

PLEASE NOTE THIS IS A VIRTUAL POSITION. Our team works remotely all over the world and there is no relocation necessary. If hired you'll be working with a global team. We're currently recruiting for a team member who can work West Coast PST time zone hours. You can live and work from anywhere you want (as many of our team members do!), but this schedule most allows for success in the role with our global team. If that sounds exciting to you then please continue reading :)

At NPE we serve the largest community of fitness professionals and business owners in the industry. We believe that physical health is a vital part of creating strong communities and the entrepreneurs and fitness professionals who devote their lives to helping others achieve outcomes in this area are special people. They deserve to think BIGGER because they have the support of a company and a community like NPE's. Since 2006, we've helped 53,000+ fitness entrepreneurs in over 96 countries transform their businesses, lives, and communities... and we're just getting started. Join us as we scale and continue to accelerate the success rate of fitness professionals and studio/gym owners around the world!

This Is How We Do It

Not everyone is a fit for the NPE family. We approach the work as a team in a way that allows us to collectively be greater than the sum of our parts. It's not the right way, IT'S OUR WAY! We take time to ensure all new hires are not only skilled and ready to perform in their roles, but align with our values and culture so we all enjoy working together and have fun along the way!

NOTE: Please take time to review and read more about our values, mission, and story here.

Leadership and Business Coaching is at the Center

To continue our pursuit of mission to accelerate growth for fitness businesses around the world, the NPE Client Success Team Manager plays a vital role in leading our coaches to help business owners/operators (and their teams) break out of their default trendline. A default trend that is keeping them from building the life they want... doing the thing they love most. The ability to effectively challenge a client's (or prospective clients) thinking, help them see the bigger problems they are facing and show them the clear and proven path forward to their goal is absolute requirement for this role.

NOTE: we believe in building cross-functional teams. While this role is Client Success Team Manager focused on managing the department, developing coaches this role will also have the opportunity for coaching high-level clients (group coaching call delivery, community group management, renewal, and ascension program sales).

What does success look like for this role?

• Personal
  • Account Management on track 100%
• Departmental
  • Department Ascensions on track 100%
  • Department Renewals on track 100%
  • Department Rocks on track 100%
• Operational
  • Client Success Team Performance on track 100%
  • Client Success Team Performance Management on track 100%
    • Team Training
    • Role Development

What skills are required to win?

• Supporting, engaging, and challenging clients throughout their journey.
• Clean and concise delivery of information that builds understanding and motivates action.
• Effective at leading conversations, overcoming challenges.
• Great with technology (Infusionsoft, Zoom, SMS, etc)
• Strong Leadership skills, particularly leading with empathy and holding others accountable

Who are we looking for?

• A driven achiever who rejects complacency and stagnation and who loves to exceed goals
• Challenges and supports team members to develop in their roles and achieve department success metrics
• Committed to excellence in all areas of admin, follow-up, record keeping, etc.
• Passionate for professional development/growth/learning (value time with leaders and mentors who support your development)
• Desire for authentically connecting and serving our clients and community (at every level - personally, professionally, to be the light they need in their world)
• LOVE of leadership and leading effective growth conversations with our clients (challenging/supporting) to liberate them into making and honoring commitments to become the best version of themselves they can be.
• Curiosity around finding opportunities, ways to win, new strategies to engage, connect, and serve
• Great at written, verbal, and other forms of communication (representing the NPE core values and brand)
• Passion around health, fitness, nutrition, and living the lifestyle that our clients/industry represent

What will I be doing?

• Oversee department metrics and ensure team alignment with company goals.
• Lead, coach, and develop the Client Success Team
• Lead and coach GROW & EXPAND-level clients.
• Manage and maintain client health, renewal, and ascension processes.
• Implement department-wide operational processes to ensure tracking and management of client success.
• Leading powerful group coaching calls to engage the clients
  
• Engaging a high level of communication and support with clients through email, SMS, and Slack (our community group)
• Leading and challenging clients to see the bigger problems they are facing and show them the clear and proven path forward to their goal
  

Things you've done in the past

• 3-5 years experience in the Fitness Industry
  
• 3-5 years of experience in leading a service or client success team.
  
• 2-5 years of experience leading clients to achieve business results (monthly revenue of 60k+)
• Effective at leading conversations (including the challenging ones!)
• Confident speaker/presenter
  
• Actively engaged in personal growth and development
  
• Delivering education and coaching personal and professional development
  
• Great with technology (Keap, Zoom, SMS, etc)
  
• Nice to have: 2 years of sales experience of professional high-ticket services

This position is for you if…

• You love inspiring, leading, growing, challenging others to achieve goals
• You love going out in the world, solving problems, creating holistic solutions
• You lead yourself powerfully and you're excited to engage in the challenging conversations/holding the mirror up for yourself and others
• You can let things go at the end of each workday and begin again fresh the next day
• You can quickly learn and adopt new technology/media
• You love communicating/engaging
• You love the NPE values, purpose, mission
• You're in for a 5 year plus journey to change the world of small business success in the fitness industry
• You love speaking/working with fitness professionals and business owners all over the world

Why should I be interested in this role?

You're passionate about transformational growth for yourself and others- The industry we serve makes a powerful transformation difference in the lives of thousands of clients from all over the world every day. Our clients/prospective clients face tremendous obstacles/challenges/fears and more; they must find their way through to succeed. The work we do to inspire, lead, challenge, support has a LIFE-CHANGING impact. We support and challenge our clients to overcome challenges, grow their business, and create the life they want for themselves and their families.

• You're driven and inspired to become the best version of yourself you can be
• You love unlimited freedom and flexibility in location and ‘laptop' lifestyle
• You love learning, teaching, and engaging people from all walks of life, all over the world
• You'll be getting paid for the love of leading fitness business owners to grow to the next level in addition to leading a team to become world class coaches.

Why this job is so important...

• Leading our Client Success Team and our clients to achieve outcomes for their business is our measure of success. The success and ascension rate of our client base is critical to building the foundation that allows scaled success of NPE through 2030

remote work