Who We Are
A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
The Opportunity:
One sentence summing up the importance of the role and how it leads to the success of the hotel.
In this role you'll get to:
- Greet all guests with a smile and an appropriate hospitality greeting.
- To be on your post in the lobby at all times ready to greet and offer assistance to all guests.
- To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel. (train station, parking garage, airport express bus, valet, front door)
- To know the check in and check out Procedures.
- To know the hotels outlet hours.
- Once in guest's room provide information on hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions.
- Provide luggage storage for guests in one of our three storage areas.
- Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, shoes, keys, and/or other items requested.
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services.
- Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual.
What you need to succeed:
- Available to work weekends, evenings/overnights and shift work
- Excellent verbal communication skills
- Excellent interpersonal skills
- Loves dealing with the public
- Thrives under pressure
- Team oriented
- Customer service focused
- Professional manner and outgoing personality
- Good Command of the English language
At Fairmont Royal York, we embrace an on-site work philosophy, inviting you to join us in our Toronto hotel five days a week. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear. Come be a part of it!
Additional Information
What's in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.
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