Groups Reservation Coordinator

Rate of Pay: $22.00 per hour

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

The Groups Reservation Coordinator is responsible for handling group reservations, ensuring a smooth and efficient booking process for all group inquiries. This role involves managing communications with group clients, coordinating with various departments within the organization. The Groups Reservation Coordinator serves as the primary contact for group reservations, providing exceptional customer service, accurate record-keeping, and effective communication to meet the needs of clients and the business.

Job Duties:

• Build group blocks in Property Management Systems.
• Action group reservation inquiries via email.
• Update and manage the group reservations, ensuring all details (rooming lists, billing, comments, special requests are recorded accurately.
• Collaborate with other departments such as Sales & Events, Front Desk, Accounting to ensure the smooth execution of group bookings.
• Serve as the main point of contact for all group bookings, maintaining excellent customer service.
• Provide timely and accurate responses to client queries, requests, changes to the reservation.
• Maintain accurate and up-to-date group reservation records, contracts, and communications.
• Prepare reports for management on group reservation trends, occupancy levels from group bookings.

Location: This will be a Hybride role between the Calgary office and commuting to be on-site 2-3 days a week.

Employment Experience and Educational Requirements:

• High school diploma or equivalent required. A degree in Hospitality Management, Business Administration, or a related field is a plus.
• Minimum 1-2 years of experience in reservations, hotel bookings, or a related role within the hospitality industry.
• Knowledge of Opera, Chroum Cloud, Marriott Systems, Marsha, CI/TY, is an asset.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Problem-solving abilities and attention to detail.
• Ability to multitask and handle a high-volume workload.
• Customer-focused with a service-oriented attitude.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.