We are seeking a proactive Technical Sales Coordinator to support our growing sales team. Reporting to the Vice President, Sales & Marketing, this role will help ensure smooth sales, operational, and administrative processes.
The Technical Sales Coordinator's key objectives are to proactively enhance the quality of service and to help clients better leverage the Iguana solutions. Working alongside the Account Managers and Support Team, the Technical Sales Coordinator acts as a technical liaison between the client and the organization, facilitating communication, advocating on the client's behalf, and ensuring the right stakeholders are involved in projects, communications, and decision-making.
The ideal candidate is an ambitious self-starter, adaptable, technically skilled, and ready to take initiative. Experience in the technology sector is essential to effectively promote and support our technical product aimed at developers.
Your primary responsibilities will include, but are not limited to:

• Understand clients' business and technical requirements.
• Anticipate downstream impacts of changes and proactively mitigate risks associated with updates.
• Identify and drive improvements to enhance the stability and scalability of technical infrastructure.
• Approach problems with proactive, solution-oriented thinking to ensure effective platform adoption.
• Conduct regular meetings with the customer success manager to ensure ongoing satisfaction and monitor technical projects.
• Identify opportunities to improve and optimize existing processes.
• Address customer inquiries and manage complex support issues that extend beyond typical help desk requests.
• Serve as a direct escalation point for high-impact support cases and projects.
• Provide customer feedback and highlight potential opportunities to relevant internal teams.

You will bring:

• Proven work experience in a Sales Coordinator, Technical Account Manager or similar client facing role.
• Experience dealing with large customers and complex support issues.
• Strong customer orientation and service skills.
• An engaged, pro-active, and driven attitude.
• Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive.
• Solid technical background with hands on experience in digital technologies.
• Knowledge of the healthcare industry.
• An ability to grasp customers' business objectives.
• Excellent verbal and written communication skills.
• Team player and able to work independently without supervision.
• Ability to influence, coordinate and interact internal and external stakeholders.

About iNTERFACEWARE
For over 20 years, iNTERFACEWARE Inc. has been the backbone of healthcare IT. We've successfully completed over 26,000 implementations, making our integration solutions more powerful and widespread than any other platform in the healthcare ecosystem. Our technology enables organizations to exchange data effortlessly and streamline workflows, helping to improve efficiency across the healthcare industry and beyond.
Our Core Values

• We value communicating well, being kind unto others, choosing to be vulnerable and always being honest.
• We focus on understanding the core of problems from first principles without being afraid to question received wisdom.
• We approach problem solving iteratively, simplifying not complicating.
• We embrace curiosity, with an interest in understanding business and technology.
• We prioritize the use of code in everyday data solutions.
• We work hard to make solutions that we can be proud of and use ourselves.

Our Work Environment

• We value a work-life balance—you get 3 weeks holiday to start.
• 100% virtual work environment—our staff often work in sunny places!
• Comprehensive health and wellness benefits package.
• We are committed to nurturing and training our people.

iNTERFACEWARE is an equal opportunity employer committed to providing accommodations for persons with disabilities and supporting diversity and inclusion within our work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable interview process.

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