Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries. Manitoulin's command of the transportation industry, together with its progressive technology, innovative equipment fleet and cross Canada locations can ship your world confidently.

Job Description

• Respond timely to all communication methods used by customers and Account Managers to generate quotes, providing accurate price, delivery, and technical information upon request

• Interact effectively with customers to develop a personal awareness of their needs

• Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers

• Proactively communicate all changes that may impact customers or internal teams

• Work in a professional manner to resolve customers' problems and issues, using all available resources

• Communicate regularly and timely with the ASPM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information

• Meet or exceed company forecasts and targets

• Call notes to be updated in our Customer Relationship Management (CRM) system that same day

• Provide customer demos on our online platform

• Complete weekly and monthly sales reports

Qualifications

• Post Secondary School - Diploma or Degree (Required)

• Past experience in Customer Service or Inside Sales

• Must have strong interpersonal, verbal, and written communications skills

• Must work well in a team environment and be supportive of all functions to achieve objectives

• Computer literacy with good data entry skills and ability to learn new programs quickly

• Previous experience with supply chain and distribution is helpful

• Proven results oriented person

• Ability to work both independently and within a team

• Ability to build and maintain strong customer relationships

• Must be flexible and willing to adapt when dealing with challenging circumstances, customer demands, last minute requests, deadlines

Additional Information

What do we offer?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement
• An exciting and rewarding career