Otter Co-op is now accepting applications for a Assistant Store Manager at our Brickyard Station Food Store located in Surrey, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you'll do:

The Assistant Store Manager (ASM) supports the Store Manager in leading the day-to-day operations of the food departments to improve guest service, program execution and company profitability. This includes scheduling, appraisals, budgeting, and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.

The specific responsibilities of the Assistant Store Manager include but are not limited to the following:

• Follow up with Team Members to understand and adhere to Otter Co-op's Brand image and Best Practices on a consistent basis.
• Provide leadership to all food departments in fresh or Dry Grocery organizing, directing, and coordinating the activities and operations in accordance with company policies, procedures, programs, merchandising standards, and overall expectations, Including stocking of shelves.

• Responsible for supporting the operational and financial results including sales, margins, expense, inventory, Team members scheduling, SPEH of store departments.
• Responsible for ordering and mainlining inventory levels to an acceptable level to meet the business requirements.
• Responsible for maintaining and overseeing overall facility cleaning.
• Identify deficiencies and provide recommendations/action plans as required.
• Work closely with other departments (People & Culture, Asset Protection and Safety, Marketing) to achieve results that meet the required expectations pertaining to the operations in these areas.
• Maintain confidentiality regarding pricing, financial and marketing strategies, and Human Resources related information.
• Provide leadership and work closely with People & Culture in the areas of employee relations, hiring, training, development, performance management, discipline, recognition, termination, security, administration of policy and procedures and WCB claims.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participation in OH&S activities, ensuring employees understand and comply with OH&S policies, procedures, and legislation.
• Encourage your team members to seek growth opportunities in new product lines or innovative ideas that can attract new guests and members to our Co-op.
• Provide excellent service to guests in a courteous, efficient manner and within approved programs, policies, and procedures.
• Maintain customer service standards by tracking, monitoring, and following up on customer comments and complaints in a timely efficient manner.
• Perform or assist with the year-end performance reviews and development action plans.
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:
You are looking for a career in Retail Store Operations Management and:

• Must have a minimum of 5 years retail experience, performing at a high level.
• Previous retail management experience is required.
• Proficiency in Microsoft Outlook, Word, and the ability to manage computer files efficiently is required.
• Effective interpersonal, leadership and communications skills.
• Motivation and ability to work in a busy environment.
• Effective planning, organization, and time management skills.
• Strong analytical and problem-solving skills.
• Demonstrate the ability to maintain relationships outside of the organization that supports the organization.
• Ability to work well under pressure, work with budgets and work within tight deadlines.
• Hours of work will be dependent on the operational needs and at certain times throughout the year, work hours may include early mornings, late evenings, and occasional weekends.
• This position is based at the Brickyard Station Food Store, though it may require on some occasions to travel and work at other locations as business needs arise.

What's in it for you:

• Competitive Wages
• Annual bonus program for all eligible team members
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
Posting Date: October 9, 2024
Position Salary at Time of Posting: $45,489.60 - $53,518.40/annual

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