NavitsPartners -
63 emplois
Mississauga, ON
Job Title: Tech Lead
Location: Resource can work fully Remote
Scope and Skills Needed:
- 4+ years' experience in servicing/deploying computer equipment
- Must be able to lead team of technicians and act individually to complete service events
- Experienced in managing subordinate technicians including escalating and resolving issues as they arise
- Must have proven customer service background
- Individual should understand Statements of Works requirements and recognize cost impacts of operational matters
- Good communication skills
- Needs to interact with the Customer Site Contact to prepare site for service delivery
- Responsible for resolving technical escalations that arise during service delivery
- Proven project experience utilizing data and settings migration, imaging, application installation, and technologies
- Able to comprehend and follow verbal and written technical instructions and scripts
- Qualified resources should have A+ certification or equivalent skill set
- MCP, MCSE, MCSE, CNE or Network+ certification is a plus
- Certification in various hardware platforms may optionally be required for servicing hardware issues
- Customer facing communication skills