Information Technology Technician (2)
Town of Tillsonburg is looking for two (2) Information Technology Technicians who would be responsible for providing technical support via the telephone and in-person, performing basic computer repairs or coordinating with external vendors, troubleshooting PC and mobile device issues, installing and configuring new hardware and software, and maintain a fully up to date inventory of all hardware and software.
This is a permanent full-time position with an excellent benefits package including immediate group benefits coverage, OMERS defined pension plan and free Employee Health Club Membership at the Tillsonburg Community Centre.
Department: Corporate Services
Division: Information Technology
Reports To: Manager of Information Technology Services
Hourly Rate: $29.71 - $34.76/hour (under review)
Weekly Hours: 40
Criminal Record Check is required for this position.
Interested candidates please apply prior to the end of day on Wednesday, October 23, 2024.ResponsibilitiesSystem Administrator

• Update and maintain IT inventory system.
• Assist in the documentation of knowledge base articles to further develop the end-user self-help systems available to employees.
• Oversee the day-to-day operation of computer networks including hardware/software support, training, and special projects
• User and email account generation and support, Active Directory, Azure and Microsoft 365
• Troubleshoot IT systems when there is an issue reported by computer users.
• Perform routine checks to make sure all systems are operating as expected and are up to date.
• Carry out data backups and administration.
• Installing and maintaining software updates periodically
• Assist in providing network and remote connectivity hardware/software support
• Support logs and other related information; researches and recommends network and server hardware and software
• Assist in installing, designing, configuring, and maintaining system hardware and software

Help Desk Support

• Assist users over the telephone or in person with personal computer, software and multi-user systems problems.
• Use a Helpdesk support application to log and document support requests.
• Maintain network and computer system access levels.
• Maintain and access control lists for a variety of computer systems using the appropriate administrative tools.
• Assist in the development and implementation of standards and procedures.
• Provide instruction on the use of newly installed personal computers and software.
• Conduct individual, and group training on new/changed software and hardware.

Telecommunications

• Operate and maintain computers controlling the town's telephone, voice mail and call accounting systems.
• Activate new phone extensions or provide relocations through programming changes or by physically moving telephone panel wires in telephone closets.
• Design, configure, modify or delete voice mail boxes and trees through programming changes to the voice mail system computer.
• Determine the cause of telephone, voice mail and call accounting system software and hardware malfunctions.

Other Duties

• Recommend changes to established policies and procedures as requested.
• Ensure compliance with legislative and regulatory requirements and professional standards.
• Attend seminars or courses related to information technology as required.
• Maintain strict confidentiality in the performance of duties and with respect to confidential and/or sensitive information.
• Follow safe work practices related to job responsibilities and have basic understanding of the Occupational Health & Safety Act as it relates to the work environment.
• Adhere to all Town policies and procedures.
• Perform any other related duties as assigned by Supervisor.

Qualifications

• Post-secondary degree or diploma in Computer Science, Information Technology or related field.
• Two (2) years of relevant experience.
• Excellent written and oral communication skills.
• Excellent organizational, analytical, problem solving and time management skills.
• Working knowledge of personal computer hardware installation and repair and telephone voice mail hardware and software programs including common personal computer programming techniques and mini computer operations.
• Demonstrated proficiency and understanding of computer systems and telecommunication equipment functions and capabilities.
• Keyboard efficiency and a working knowledge of a variety of software packages (Microsoft Office, Adobe, Great Plains) and a demonstrated capacity to quickly learn other computer software.
• Demonstrated ability to communicate and synthesize complex technical information so that it is understandable to a layperson.
• Demonstrated ability to be a team player who is able to establish effective working relationships with employees and the general public.
• Possess and maintain a valid “G” license.

About the recruitment process

All new Town of Tillsonburg employees are required to complete a police record check.
The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.

The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.

We thank all those who apply for positions, but only applicants invited for an interview will be contacted.

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